Clinical Operations Associate – Provider Onboarding

Handspring Health

. Own the onboarding experience for newly hired providers from their first day through their first weeks seeing patients .

Posted 10/22/2026full-timeRemote • United StatesMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the onboarding process for healthcare providers, focusing on improving workflows, training, and system navigation. Proficient in tracking metrics and collaborating with cross-functional teams to enhance provider and patient experiences.

Highest-signal resume keywords

Clinical Operations ExperienceEHR NavigationProcess ImprovementStrong Communication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementWorkflow DevelopmentTraining Material CreationMetrics TrackingCredentialing Oversight

Soft Skills

ResourcefulOrganizedSystems ThinkerAbility to Build Buy-InProblem Solving

Tools & Technologies

EHRScheduling ToolsCRM PlatformsZoomSlackNotionGoogle Workspace

Industry Keywords

Digital HealthProvider OnboardingClinical SystemsPatient ExperienceOperational Efficiency

About the role

Key responsibilities & impact

Own the onboarding experience for newly hired providers from their first day through their first weeks seeing patients
Welcome new providers and serve as a primary point of contact during onboarding
Lead orientation and training sessions on clinical systems and workflows, including the EHR, scheduling system, and provider portal
Coordinate system access, account setup, and required documentation
Track onboarding progress and proactively resolve blockers
Oversee the Credentialing Specialist to keep provider credentialing on schedule
Own and continuously improve the provider onboarding process as Handspring scales
Identify bottlenecks, gaps, and opportunities for improvement
Develop and pitch new workflows, automation, self-serve resources, or cohort-based training
Collaborate with Clinical Operations, Clinical Services, Product, and other cross-functional partners
Define and track onboarding metrics such as time to first session, training completion, and provider satisfaction
Create and maintain training materials, guides, and process documentation
Collect and synthesize feedback to refine onboarding and training
Support providers and patients/families with clinical-system questions, escalating issues as needed
Contribute to broader clinical operations projects improving provider and patient experience

Requirements

What you’ll need

3+ years of experience in clinical operations, ideally at an early-stage digital health company
Experience owning and improving an end-to-end process, ideally during rapid growth
Strong communication skills and ability to make complex systems approachable
Ability to pitch ideas, build buy-in, and drive projects across technical, clinical, and operational teams
Resourceful, organized systems thinker able to identify root causes and design scalable solutions
Comfortable navigating EHRs, provider portals, scheduling tools, CRM platforms, Zoom, Slack, Notion, and Google Workspace
Must be able to work 10am–6pm Pacific Time
Must be based in the United States
Must have U.S. work authorization

Benefits

Comp & perks

Handspring equity
Comprehensive health benefits
Generous paid time off
Remote work arrangement