Handspring Health

Clinical Operations

• Own the onboarding experience for newly hired providers from their first day through their first weeks seeing patients
• Welcome new providers and serve as a primary point of contact during onboarding
• Lead orientation and training sessions on clinical systems and workflows, including the EHR, scheduling system, and provider portal
• Coordinate system access, account setup, and required documentation
• Track onboarding progress and proactively resolve blockers
• Oversee the Credentialing Specialist to keep provider credentialing on schedule
• Own and continuously improve the provider onboarding process as Handspring scales
• Identify bottlenecks, gaps, and opportunities for improvement
• Develop and pitch new workflows, automation, self-serve resources, or cohort-based training
• Collaborate with Clinical Operations, Clinical Services, Product, and other cross-functional partners
• Define and track onboarding metrics such as time to first session, training completion, and provider satisfaction
• Create and maintain training materials, guides, and process documentation
• Collect and synthesize feedback to refine onboarding and training
• Support providers and patients/families with clinical-system questions, escalating issues as needed
• Contribute to broader clinical operations projects improving provider and patient experience

Explore Clinical Operations Associate – Provider Onboarding at Handspring Health. Review requirements and application details.

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Clinical Operations Associate – Provider Onboarding