Community Care Coordinator

Hanger, Inc.

. Provide patient support, customer service, patient advocacy, emotional support, and educational support to patients and families coping with limb loss and orthotic/prosthetic needs .

Posted 10/26/2026full-timeIndianapolis • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support and advocacy, ensuring seamless care delivery and effective communication with patients, families, and healthcare providers. Proficient in managing patient consultations, coordinating care, and understanding insurance processes to enhance patient experiences.

Highest-signal resume keywords

Patient AdvocacyCustomer ServiceCare CoordinationInsurance UnderstandingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ManagementClinical DocumentationInsurance ProcessingWindows-Based SoftwareOffice Equipment Operation

Soft Skills

Interpersonal SkillsOrganizational SkillsEmpathyTime ManagementEngaging Personality

Tools & Technologies

CCC Clinical Communication ToolsSharePoint Post-Acute CRM

Certifications & Qualifications

ABC Certified Orthotic FitterATCEMTMASurgical TechLVNPTAOTASocial Work Certification

Industry Keywords

Patient Care EnvironmentLimb LossOrthotic/Prosthetic NeedsHealthcare ProvidersMedical ReimbursementClinical Support Personnel

About the role

Key responsibilities & impact

Provide patient support, customer service, patient advocacy, emotional support, and educational support to patients and families coping with limb loss and orthotic/prosthetic needs
Coordinate seamless care delivery for patients with amputations or limb difference under the direction of the ACM/CM or designee
Provide patient consultation, comfort, and guidance through referral, surgery, recovery, treatment, rehabilitation, and device delivery
Manage day-to-day communication with patients, care team members, and referral partners
Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system
Support patients and families before and after surgery with information, resources, advice, and counseling
Coordinate AMPOWER visits
Build and maintain referral relationships for Hanger Clinic
Assist with obtaining clinical documentation for insurance coverage
Conduct follow-up communications and appointments to maintain engagement, continuity of care, and an excellent patient experience
Provide updates on surgeon follow-up visits, including wound descriptions, photos, care plan details, and modifications
Complete hospital, skilled nursing facility, or rehabilitation facility visits as needed by the care team
Identify and follow up on referrals to meet patient and family needs
Serve as a contact for patients, families, physicians, agencies, staff, and the public regarding clinic services
Liaise between patients, clinic areas, and ancillary services for pre-operative/post-operative planning and care coordination
Use CCC clinical communication and tracking tools to maintain communication with patients and health professionals
Assist patients with upcoming visits and fittings, potentially requiring ABC Certified Orthotic Fitter credentialing
Foster relationships with healthcare providers and develop opportunities to serve more patients

Requirements

What you’ll need

Minimum 2 years of experience in a patient care environment
BA/BS in Health related field or equivalent work experience
Ability to be credentialed in major hospital systems
Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures
Strong interpersonal, oral and written communication skills
Strong customer service skills
Empathetic, kind, engaging personality
Excellent organizational skills
Understanding of Insurance
Time management and ability to maintain a schedule
Experience interfacing with physicians, nurses, physical therapists, occupational therapists and clinical support personnel
Ability/willingness to work with handicapped individuals
SharePoint Post-Acute CRM versed
Understanding of medical reimbursement and terminology and Hanger Clinic front office duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use all necessary office equipment
Preferred: ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
Preferred experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest