Hanger, Inc.

Operations

• Lead and optimize technical operations across multiple manufacturing and fabrication facilities
• Implement innovative strategies to drive operational excellence and enhance production efficiency
• Lead new product introductions and product transfers from suppliers into facilities
• Develop and implement strategic initiatives to optimize manufacturing and fabrication technical process efficiency
• Lead technical operations while ensuring efficiency, quality, and regulatory compliance
• Collaborate with R&D, engineering, and clinical teams to support innovative O&P solutions
• Lead the design, development, and maintenance of manufacturing and equipment
• Analyze production data and metrics, identify improvement areas, and implement corrective actions
• Drive Lean, Six Sigma, continuous improvement, and automation initiatives
• Establish and monitor KPIs to measure operational success
• Evaluate and implement CAD/CAM, 3D printing, and automated fabrication technologies
• Ensure compliance with FDA, ISO, and other medical-device regulatory standards
• Maintain vendor and supplier relationships for quality materials and equipment
• Lead, mentor, and develop manufacturing, engineering, and technical operations professionals
• Foster accountability, collaboration, and innovation within fabrication and manufacturing teams
• Implement quality control measures to reduce defects and improve product reliability
• Partner with Quality Assurance on manufacturing/fabrication compliance and safety improvements
• Lead root cause analysis and corrective actions for technical manufacturing deviations and non-conformities
• Travel 30 to 40% depending on business needs

Director, Technical Operations – Manufacturing, Fabrication

Patient Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Patient Access Coordinator

Clinician

• Provide or supervise comprehensive prosthetic and orthotic care
• Assess patients, formulate treatment plans, implement plans, follow up with patients, and participate in practice management
• Evaluate patients and custom design, fabricate, and fit prostheses and/or orthoses
• Collaborate with physicians to evaluate patient needs and recommend treatment options
• Examine and evaluate patient needs related to disease and functional loss
• Formulate designs for prosthetic and/or orthotic devices
• Select materials, take cast measurements, perform model modifications and layouts
• Perform static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy, and quality
• Instruct patients in the use of prosthetic and/or orthotic devices
• Identify and reconcile device issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality, performance, costs, and operational/financial performance
• Meet with physicians, case managers, and referral sources to review services and develop business relationships
• Implement strategies to meet and exceed revenue targets with management
• Provide detailed clinical notes for patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff
• Provide information to administrative staff for reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne, and OSHA requirements
• Perform other duties or special projects as assigned
• Perform on-call or hospital calls, or float between Hanger Clinic locations as needed

Prosthetist and Orthotist Clinician, CPO, CO, CP, Board Eligible

Clinical Assistant

• Assist certified clinicians in delivering patient care services under direct supervision
• Prepare treatment rooms and patients for clinical procedures
• Perform technical fabrication tasks, including making and modifying molds
• Execute treatment modifications, adjustments, and repairs as directed by the supervising clinician
• Fit and provide soft goods items to patients
• Provide alterations and adjustments to soft goods items as needed
• Provide orthotics fitting services independently
• Assist with selected patient follow-up care under clinician direction
• Complete and maintain accurate, timely documentation of all patient care provided
• Communicate patient information and care outcomes to the supervising clinician
• Ensure all patient procedures comply with clinical protocols and standards
• Perform shipping, receiving, and inventory monitoring of prosthetic and orthotic materials
• Contact and coordinate with vendors to order necessary materials and supplies
• Maintain a clean, safe and orderly work environment
• Adhere to all safety regulations, Medicare and other governmental regulations, blood borne requirements, and OSHA requirements

Clinical Assistant – Certified O&P Assistant

Bilingual

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Patient Access Coordinator, Bilingual Preferred

• Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.
• Provide coverage between Jacksonville, Jacksonville Beach, and Orange Park locations; travel is required.

Patient Access Coordinator – Float Role

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

• Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Technician

• Assemble composite components and orthotic/prosthetic devices according to specifications, work instructions, and quality standards
• Inspect assemblies for defects, dimensional accuracy, and compliance with established standards; identify and escalate quality issues
• Use assembly software and integrated production tracking systems to record work progress, log quality findings, and maintain accurate documentation
• Collaborate with Production, Quality, and Engineering teams to solve assembly problems and implement process improvements
• Maintain organized, clean workstations; manage inventory of parts and materials
• Respond to changing production schedules, priorities, and customer requirements
• Provide feedback on process barriers and how systems and workflows impact assembly quality and efficiency
• Support continuous improvement initiatives through problem-solving discussions and team projects

Assembly Technician

Production Planner

• Lead daily production huddles and scheduling discussions, setting priorities across work centers
• Manage the production job schedule across multiple work centers and planning horizons to support on-time supply and delivery dates
• Build and assess planning scenarios in response to demand changes, capacity constraints, or supply disruptions
• Resolve complex scheduling, WIP, and delivery issues that exceed day-to-day planner scope
• Review sales forecasts and recommend production forecasts for leadership input and approval
• Analyze inventory performance and forecast accuracy; identify risks and recommend corrective actions
• Identify and recommend routine discontinuations or runout actions based on demand trends and inventory analysis
• Identify and drive demand planning efficiency improvements in collaboration with Production teams
• Analyze capacity, labor, and material constraints across functions to identify and resolve planning risks
• Proactively identify risks to customer delivery and escalate as needed
• Compile and maintain strategic watchlists for high-risk or high-impact items
• Partner with Procurement and Engineering on material risks and supplier constraints to protect supply continuity
• Prepare KPI and metric reporting; monitor performance against targets, identify trends and root cause of misses, and drive actionable improvement recommendations
• Recommend process improvements and system changes to enhance planning effectiveness
• Coordinate new product release planning across Planning, Production, Engineering, and Procurement to ensure supply readiness at launch
• Provide capacity and constraint data inputs to support long-range planning discussions
• Support financial review processes by providing planning data inputs for inventory and forecast analysis; collaborate with Finance on inventory performance
• Mentor and support Production Planners and Planning Coordinators
• May provide functional guidance to L1/L2 team members; no formal direct reports

Senior Production Planner – Production Planner III

Billing Specialist

• Review patient bills for accuracy and completeness in a timely manner
• Obtain missing information to ensure claims are submitted accurately and promptly
• Apply insurance rules and guidelines, including Medicare and Medicaid requirements
• Adhere to billing guidelines, policies, and procedures
• Identify the appropriate party to bill, such as the insurance company or patient
• Complete required billing checklists before submission
• Follow up to ensure documentation is gathered promptly
• Communicate with clinic personnel and insurance companies
• Ensure necessary documentation is included or coordinate with the appropriate clinic to update records
• Review and submit medical claims to insurance companies from a wide variety of providers and clinics
• Apply knowledge of the financial process, including scheduling, billing, and collections

• Fabricate and repair orthotic and/or prosthetic devices using appropriate hand tools.
• Perform ordering, receiving, and other inventory tasks.
• Fit and deliver prefabricated and off-the-shelf orthoses, as assigned.
• Educate patients on the application, use, care, and expected outcome of DME products according to physician instructions and manufacturer recommendations.
• Contact vendors to order orthotic fabrication materials.
• Maintain inventory of items used during the fabrication process.
• Work closely with clinicians and patients to adjust and repair devices.
• Fabricate orthoses and their components in a workshop environment.

Orthotics & Prosthetics Technician

• Review patient bills for accuracy and completeness in a timely manner
• Obtain missing information to ensure claims are submitted accurately and timely
• Apply knowledge of insurance rules and guidelines, including Medicare and Medicaid
• Adhere to billing guidelines, policies, and procedures
• Identify the proper party to be billed, such as an insurance company or patient
• Complete required billing checklists before submission
• Perform follow-up activities to ensure documentation is gathered in a timely manner
• Communicate with clinic personnel and insurance companies
• Ensure necessary documentation is included or coordinate with the appropriate clinic to update records
• Handle the financial process across scheduling, billing, and collections