Community Care Coordinator

Hanger, Inc.

. Provide superior patient support and customer service through proactive intervention, communication, patient advocacy, emotional support, and educational support .

Posted 10/9/2026full-timeWest Milwaukee • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, care coordination, and customer service within a healthcare setting, with a strong focus on supporting patients through their treatment journey. Proficient in managing communication and relationships with healthcare providers and patients while ensuring continuity of care and understanding of insurance processes.

Highest-signal resume keywords

Patient Care CoordinationCustomer Service ExcellenceInterpersonal Communication SkillsInsurance KnowledgeExperience in Healthcare Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ManagementProsthetic and Orthotic CareClinical DocumentationInsurance ProcessingWindows-Based Software Proficiency

Soft Skills

EmpathyOrganizational SkillsTime ManagementEngaging PersonalityCommunication Skills

Tools & Technologies

CCC Clinical Communication ToolsSharePoint Post-Acute CRM

Certifications & Qualifications

ABC Certified Orthotic FitterATCEMTMASurgical TechLVNPTAPhysician ExtendersOTASocial Work Certification

Industry Keywords

Patient AdvocacyHealthcare ProvidersAmputation CareLimb DifferenceRehabilitation

About the role

Key responsibilities & impact

Provide superior patient support and customer service through proactive intervention, communication, patient advocacy, emotional support, and educational support
Coordinate seamless care delivery for patients with amputations or limb difference under the general direction of the ACM/CM or designee
Provide patient consultation, comfort, and guidance from initial referral through surgery, recovery, treatment, rehabilitation, and device fitting
Coordinate and administer prosthetic and orthotic patient care
Build relationships with healthcare providers and foster new opportunities to serve more patients
Manage daily communication with patients, care team members, and referral partners
Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system
Support patients and families before and after surgery with information, resources, advice, and counseling on prosthetic/orthotic options
Coordinate AMPOWER visits
Build and maintain referral relationships for Hanger Clinic
Assist with obtaining clinical documentation for insurance coverage
Conduct follow-up communications and appointments to maintain engagement and continuity of care
Provide updates on surgeon follow-up visits, including wound descriptions, photos, care-plan details, and modifications
Complete hospital, skilled nursing facility, or rehabilitation facility visits as needed
Identify and follow up on referrals to ensure continuity of care and patient/family needs
Serve as contact for patients, families, physicians, outside agencies, staff, and the general public regarding clinic services
Liaise between patients and clinic areas/ancillary services for pre-operative and post-operative planning, preparation, and care coordination through definitive device delivery
Use CCC clinical communication and tracking tools to maintain communication with patients and health professionals
Assist patients with upcoming visits and fittings, potentially requiring ABC Certified Orthotic Fitter credential

Requirements

What you’ll need

Minimum 2 years of experience in a patient care environment
BA/BS in Health related field or equivalent work experience
Ability to be credentialed in major hospital systems
Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures
Strong interpersonal, oral and written communication skills
Strong customer service skills
Empathetic, kind, engaging personality
Non revoked, valid passenger vehicle driver’s license
Excellent organizational skills
Understanding of Insurance
Time management and ability to maintain a schedule
Experience interfacing with physicians, nurses, physical therapists, occupational therapists and clinical support personnel
Ability/willingness to work with handicapped individuals
SharePoint Post-Acute CRM versed
Understanding of medical reimbursement and terminology and Hanger Clinic front office duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use all necessary office equipment
Preferred: ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
Preferred: Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest