Community Care Coordinator

Hanger, Inc.

. Provide proactive patient support, customer service, patient advocacy, emotional support, and educational support to patients and families coping with limb loss and orthotic/prosthetic needs .

Posted 10/30/2026full-timeDurham • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, care coordination, and customer service within a healthcare setting, with a strong understanding of insurance processes and medical terminology. Proficient in maintaining patient engagement and communication through various clinical tools and systems.

Highest-signal resume keywords

Patient AdvocacyCare CoordinationCustomer ServiceInsurance UnderstandingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareInsurance ProcessingClinical DocumentationMedical TerminologyCare Plan Management

Soft Skills

EmpathyInterpersonal SkillsOrganizational SkillsTime ManagementEngaging Personality

Tools & Technologies

CCC Clinical Communication ToolsHanger Clinic Patient Management SystemSharePoint Post-Acute CRMWindows-Based Software

Certifications & Qualifications

ABC Certified Orthotic FitterATCEMTMASurgical TechLVNPTAOTASocial Work Certification

Industry Keywords

Patient SupportLimb LossOrthotic/Prosthetic NeedsHealthcare FacilityReferral Relationships

About the role

Key responsibilities & impact

Provide proactive patient support, customer service, patient advocacy, emotional support, and educational support to patients and families coping with limb loss and orthotic/prosthetic needs
Coordinate seamless care delivery for patients with amputations or limb difference under the general direction of the ACM/CM or designee
Provide consultation, comfort, and guidance through referral, surgery, recovery, treatment, rehabilitation, and device fitting
Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system
Support patients and families during the weeks before and after surgery with information, resources, advice, and counseling
Coordinate AMPOWER visits
Build and maintain referral relationships for Hanger Clinic
Assist with obtaining clinical documentation for insurance coverage
Maintain patient engagement through follow-up communications and appointments
Provide updates on surgeon follow-up visits, including wound descriptions, photos, care-plan details, and modifications
Complete hospital, skilled nursing facility, and rehabilitation facility visits as needed
Identify and follow up on referrals to ensure continuity of care and patient/family needs are met
Serve as a contact for patients, families, physicians, agencies, staff, and the general public regarding clinic services
Liaise between patients, clinic areas, and ancillary services for pre-operative/post-operative planning, preparation, and care coordination through definitive device delivery
Use CCC clinical communication and tracking tools to maintain communication with patients and healthcare professionals
Assist patients with upcoming visits and fittings, potentially requiring ABC Certified Orthotic Fitter credentialing
Work closely with Hanger personnel and office staff to manage daily communication with patients, care team members, and referral partners

Requirements

What you’ll need

Minimum 2 years of experience in a patient care environment
BA/BS in Health related field or equivalent work experience
Ability to be credentialed in major hospital systems
Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures standards
Strong interpersonal, oral and written communication skills
Strong customer service skills
Empathetic, kind, engaging personality
Non revoked, valid passenger vehicle driver’s license
Excellent organizational skills
Understanding of insurance
Time management and ability to maintain a schedule
Preferred: ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
Experience with progressive responsibilities in healthcare facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles
Experience interfacing with physicians, nurses, physical therapists, occupational therapists, and clinical support personnel
Ability/willingness to work with handicapped individuals
SharePoint Post-Acute CRM proficiency
Understanding of medical reimbursement and terminology and Hanger Clinic front office duties preferred
Ability to use a computer, Windows-based software, email, and necessary office equipment
Ability to be credentialed in major hospital systems

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest