Customer Service Representative

Hanger, Inc.

. Serve as the account support representative for assigned domestic and international distribution partners and O&P clinics .

Posted 10/5/2026full-timeChattanooga • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales support within the durable medical device industry, utilizing strong communication and organizational skills to manage customer interactions and order processing effectively.

Highest-signal resume keywords

Customer Service ExperienceEnterprise Resource Planning (ERP) SystemsMS Office Suite ProficiencyDurable Medical Equipment KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingDocumentation ManagementData AnalysisTyping Speed (40 WPM)Workflow Improvement

Soft Skills

Organizational SkillsTime ManagementCollaborationProblem-Solving

Tools & Technologies

EpicorSalesForceHelpScoutMS TeamsSharePoint

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Durable Medical DeviceOrthoticsProstheticsMedical TerminologyCustomer Interaction

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the account support representative for assigned domestic and international distribution partners and O&P clinics
Deliver consistent, high-quality customer service using product and policy knowledge
Engage customers via phone, email, and webchat to process orders, inquiries, billing questions, and delivery issues
Maintain accurate documentation of customer interactions, order details, shipping requirements, complaints, and resolutions
Identify and communicate order delays or issues and encourage internal resolution
Provide weekly open-order reports via Excel and analyze backlog conditions
Collaborate with Sales, Technical Support, Manufacturing, and Shipping
Connect customers and clinicians with technical experts when specialized product support or clinical insight is needed
Support return processing and warranty coordination
Contribute to workflow improvements and service opportunities
Assist field staff with questions, orders, and issues
Answer an average of 25-35 calls a day
Perform additional tasks, including backup account coverage

Requirements

What you’ll need

High School Diploma, GED, or Equivalent
5+ years of experience in customer service or sales support, preferably in a manufacturing or durable medical device environment
Experience with Enterprise Resource Planning (ERP) systems (Epicor preferred) and customer service ticketing platforms (SalesForce/HelpScout)
Excellent verbal and written communication skills
Proficient in MS Office Suite, including Teams, SharePoint, Excel, Word and Outlook
Excellent organizational and time management abilities
Ability to work independently and collaboratively across departments
Comfortable receiving calls through an automated call center
Type a minimum of 40 words per minute with minimal errors
Experience with durable medical equipment and/or orthotics and prosthetics or experience with use of medical terminology in a professional setting a plus

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest