FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative II
Hanger, Inc.. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and technical support capabilities, with experience in managing customer interactions and complaints while adhering to regulatory requirements. Proficient in data management and communication, ensuring customer satisfaction and effective problem-solving.
Highest-signal resume keywords
Customer Service SkillsTechnical Support ExperienceMicrosoft Office ProficiencyRegulatory Compliance KnowledgeElectro-Mechanical Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportData ManagementComplaint ResolutionOrder ProcessingDesktop Hardware ConfigurationSoftware Application SupportTyping Speed of 40 Words Per MinuteVideo Networking TroubleshootingMDR Procedures KnowledgeCall Center Experience
Soft Skills
Excellent Communication SkillsDetail OrientedCreative Problem SolvingSelf-DisciplineAdaptability
Tools & Technologies
Windows Operating SystemsMicrosoft ExcelMicrosoft WordMicrosoft VisioMicrosoft PowerPointLog Me InAGWMAS
Certifications & Qualifications
AA/AS Degree in Electronics or Equivalent
Industry Keywords
HIPAA ComplianceSOX ComplianceACP Products and ServicesCustomer SatisfactionTelemarketing Experience
About the role
Key responsibilities & impact- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Follows and enforces ACP Confidentiality, HIPAA, SOX, and applicable Quality Regulatory requirements.
- Answers technical questions for customers, dealers, and staff calling Customer Service.
- Administers the complaints database for “Issues”, “Complaints”, and “Incidents”.
- Maintains accurate records of internal and external customer interactions and transactions in the compliance database.
- Examines customer information to assess complaint validity, determine causes, troubleshoot, and facilitate solutions.
- Enters supply, swaps, and replacements orders in AGW and/or MAS.
- Acquires and provides information to facilitate MDR procedures for incidents.
- Assists field staff with questions and calibration issues.
- Manages Outlook mailboxes and Fax drive.
- Ensures appropriate data management of customer orders within the network database.
- Conducts customer follow-ups to promote positive customer relations.
- Calls current customers to provide product and service information and facilitate marketing initiatives.
- Maintains relationships with customers and dealers and provides information to maximize sales volume.
- Communicates issues and complaints to other departments.
- Documents outbound telephone survey and sales results when applicable.
- May schedule installation and training dates in coordination with Operations and the local CPM.
Requirements
What you’ll need- A minimum of 2 years of related experience.
- High School diploma or equivalent
- Experience with desktop operating systems including Windows 2000, XP and 7 environments
- Knowledge of basic computer hardware
- Experience with supporting various software applications and providing technical support for upgrades and enhancements
- Type minimum of 40 words per minute with minimal errors
- Excellent communication and cognitive skills, verbal and written
- Microsoft Office skills to include Excel, Word, Visio, PowerPoint
- Ability to effectively communicate technical information over the phone
- One or more years’ experience in electro-mechanical/electronics fields
- Experience in a call center environment
- Experience with Windows 8 operating system
- Able to configure, install and support desktop hardware and software
- Experience with video networking, application trouble shooting
- Experience with Log Me In
- AA/AS degree in electronics or equivalent preferred
- Knowledge of ACP's products and services
- One or more years inbound/outbound telemarketing experience
- Able to work independently and to adapt to a fast changing environment
- Detail oriented and able to effectively organize and manage multiple responsibilities
- Creative, self-disciplined and capable of identifying and completing critical tasks independently
- Strong customer service skills
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Benefits
Comp & perks- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest