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Entry Level Medical Receptionist, Spanish/English Bilingual
Hanger, Inc.. Provide customer service to patients, fellow employees, and referral sources through front-office coordination and administration.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative skills in a medical front office environment, ensuring compliance with HIPAA and company policies while managing patient information and financial responsibilities. Proficient in communication, documentation, and the use of office equipment to support patient care and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceMedical Front Office ProceduresHIPAA ComplianceBilingual Spanish/EnglishData Entry Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Information ManagementInsurance VerificationMedical TerminologyAlpha Filing SystemCash HandlingBilling System Data EntryTyping 30 Words Per MinuteOffice Equipment OperationAppointment CoordinationReferral Processing
Soft Skills
Interpersonal CommunicationWritten CommunicationCollaborationIntegrityAdaptability
Tools & Technologies
Windows-Based SoftwareEmailFacsimile MachineCalculatorPostage MachineCopier
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Patient CareCompliance ProgramsQuality AssuranceFinancial ResponsibilityHealth Information Privacy
About the role
Key responsibilities & impact- Provide customer service to patients, fellow employees, and referral sources through front-office coordination and administration.
- Obtain patient and insurance information accurately while complying with laws, regulations, company policies, and compliance programs.
- Advise patients of financial responsibility after benefits verification.
- Obtain co-payments and over-the-counter cash and complete cash receipts.
- Maintain accurate and complete patient files in compliance with Hanger policies.
- Ensure privacy and security of protected health information under HIPAA.
- Assist with patient follow-up and quality assurance activities.
- Handle cash receipts, billing-system data entry, and bank deposits according to internal controls.
- Enter patient demographics and insurance verifications.
- Manage multiple phone lines.
- Record clear, concise, and accurate written documentation.
- File patient charts and other documentation.
- Coordinate clinician schedules and coverage for appointments and out-of-office calls.
- Process and monitor referrals, authorizations, and prescriptions.
- Perform other assigned duties and special projects.
Requirements
What you’ll need- High school diploma or equivalent combination of education and experience required.
- Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment.
- Preferred minimum two to four years of customer service, administrative, or related experience required.
- Experience in a receptionist position or experience with medical front office procedures preferred.
- A minimum score of 70 on the Talent Bullseye assessment is required.
- Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures standards.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to key 30 words per minute with accuracy required.
- Ability to work with handicapped individuals.
- Understanding of Alpha filing system.
- Understanding of medical reimbursement and terminology and front office receptionist duties preferred.
- Ability to use a computer, including Windows-based software and e-mail.
- Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
- Act with integrity in all ways and at all times.
- Keep the patient at the center of everything that you do.
- Foster open collaboration and constructive dialogue.
- Continuously innovate new solutions and respond to change.
- Focus on superior outcomes and calibrate work processes for outstanding results.
- Spanish/English bilingual role.
Benefits
Comp & perks- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest