Front Desk Clerk

Hanger, Inc.

. Deliver the highest level of customer service to clients, fellow employees, and external business partners.

Posted 10/7/2026full-timeLa Crosse • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while maintaining accurate customer records and ensuring confidentiality. Proficient in managing communication channels and office equipment to support efficient workflow.

Highest-signal resume keywords

Customer ServiceInterpersonal CommunicationMedical Front Office ProceduresAlpha Filing SystemWindows-Based Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Record ManagementData EntryMedical TerminologyOffice Equipment OperationTyping 30 Words Per Minute

Soft Skills

Oral CommunicationWritten CommunicationOrganizational SkillsMulti-Tasking

Tools & Technologies

Facsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Customer SatisfactionQuality AssuranceConfidentialityAdministrative Experience

About the role

Key responsibilities & impact

Deliver the highest level of customer service to clients, fellow employees, and external business partners.
Maintain accurate and complete customer records in accordance with company policies and procedures.
Ensure the privacy, security, and confidentiality of customer information.
Assist with customer follow-up activities as directed.
Support quality assurance initiatives and customer satisfaction efforts as needed.
Enter and maintain customer information and related documentation accurately and efficiently.
Effectively manage multiple phone lines and communication channels.
Prepare and maintain written documentation that is clear, concise, and accurate.
Organize and file customer records and other documentation according to established guidelines.
Coordinate schedules and appointments to ensure appropriate coverage and efficient workflow.

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required.
Less than one year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee