Intake Specialist – Outbound

Hanger, Inc.

. Make outgoing calls to patients and schedule various appointment types for multiple locations .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and proficiency in appointment scheduling within a medical office environment, while adhering to HIPAA regulations and utilizing automated billing systems. Capable of managing multiple tasks efficiently and providing excellent customer service.

Highest-signal resume keywords

Appointment SchedulingHIPAA KnowledgeICD-9/ICD-10 CodingAutomated Billing SystemsSpanish Speaking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingICD-9 CodingICD-10 CodingHCPC/CPT CodingMedical TerminologyBilling ProtocolsWindows Office TechnologiesEMR SystemsCustomer ServiceOrganizational Skills

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailCreativityAbility to Work Independently

Tools & Technologies

Windows OfficeOutlookAutomated Billing SystemsFacsimile MachineCalculatorPostage Machine

Industry Keywords

Medical Office ExperienceDME KnowledgeOrthotic KnowledgeCollection LawsReimbursement Laws

About the role

Key responsibilities & impact

Make outgoing calls to patients and schedule various appointment types for multiple locations
Communicate professionally with patients
Appropriately document and confirm requested appointments
Provide excellent customer service
Determine the most appropriate location, clinician, and appointment type needed for each patient
Manage incoming faxes from referral sources
Triage and route general inquiry calls
Contact patients regarding no-show/rescheduled appointments
Promote the values of Hanger

Requirements

What you’ll need

High school education or equivalent
Minimum of 2 years of related experience
Minimum good fit for the job, as determined by a skills assessment; Hanger will administer the assessment as part of the selection process
Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
General knowledge of state, federal and regional collection and reimbursement laws
Excellent organizational skills and able to manage multiple tasks in a fast paced environment
Ability to work independently, exercise creativity, and be attentive to detail
Experience in a medical office (preferred)
Medical terminology knowledge (preferred)
Experience with EMR systems (NextGen) (preferred)
Spanish speaking (preferred)
DME/Orthotic knowledge (preferred)

Benefits

Comp & perks

Annual bonus: up to 5% of base pay depending on bonus criteria
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest