Intake Specialist – Outbound

Hanger, Inc.

. Make outgoing calls to patients and schedule various appointment types for multiple locations .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

About the role

Key responsibilities & impact

Make outgoing calls to patients and schedule various appointment types for multiple locations
Communicate professionally with patients
Appropriately document and confirm requested appointments
Provide excellent customer service
Determine the most appropriate location, clinician, and appointment type needed for the patient
Manage incoming faxes from referral sources
Triage and route general inquiry calls
Contact patients for no-show/rescheduled appointments
Promote the values of Hanger
Talk directly with patients and their families to determine their needs, medical history, physical and mental state, and special requirements

Requirements

What you’ll need

High school education or equivalent
Minimum of 2 years of related experience
Minimum good fit for the job, as determined by a skills assessment; Hanger will administer the assessment as part of the selection process
Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
General knowledge of state, federal and regional collection and reimbursement laws
Excellent organizational skills and able to manage multiple tasks in a fast paced environment
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
Keep the patient at the center of everything that you do, building lifelong trust
Foster open collaboration and constructive dialogue with everyone around you
Continuously innovate new solutions, influencing and responding to change
Focus on superior outcomes, and calibrate work processes for outstanding results

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Annual bonus: up to 5% of base pay depending on bonus criteria