Patient Access Coordinator

Hanger, Inc.

. Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.

Posted 9/24/2026full-timeGaylord • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, including verifying demographics and insurance details, while ensuring accurate electronic health records. Exhibits strong communication skills and the ability to collaborate effectively with healthcare teams and patients.

Highest-signal resume keywords

Patient Check-In ProceduresElectronic Health Records ManagementCustomer Service ExperienceMedical Front Office ProceduresCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha Filing SystemMedical Reimbursement KnowledgeData Entry (30 Words Per Minute)Windows-Based Software ProficiencyOffice Equipment Operation

Soft Skills

Interpersonal SkillsIntegrityCollaborationProblem-SolvingAdaptability

Tools & Technologies

Facsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Patient Experience ProgramsRevenue Cycle ManagementHealthcare AdministrationReceptionist Duties

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
Verify and update patient demographics and insurance details during check-in.
Handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Ensure accurate and complete electronic health records for all patients.

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Less than one year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee