Patient Access Coordinator

Hanger, Inc.

. Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries .

Posted 10/7/2026full-timeJacksonville • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, including verifying demographics and insurance details, while ensuring accurate electronic health records. Strong communication skills and customer service experience are essential for effectively assisting patients and coordinating appointments.

Highest-signal resume keywords

Customer Service ExperienceMedical Front Office ProceduresElectronic Health Records ManagementInterpersonal Communication SkillsAlpha Filing System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InInsurance VerificationMedical TerminologyData EntryAppointment Coordination

Soft Skills

Strong Interpersonal SkillsOral CommunicationWritten CommunicationAbility to Work with Handicapped Individuals

Tools & Technologies

Windows-Based SoftwareOffice EquipmentFacsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Revenue Cycle ManagementPatient Experience ProgramsFront Desk InquiriesWalk-In RegistrationsPatient Payments

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries
Verify and update patient demographics and insurance details during check-in
Handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
Serve as a liaison for clinic services and provide information on patient experience programs, support groups, and other resources
Collaborate with the Revenue Cycle Management team to obtain necessary patient information
Ensure accurate and complete electronic health records for all patients
Provide coverage between Jacksonville, Jacksonville Beach, and Orange Park locations, with required travel
Work from the Jacksonville location three days per week and Jacksonville Beach two days per week

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Minimum one to two years of customer service, administrative, or related experience required
Experience in a receptionist position or experience with medical front office procedures preferred
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
Strong interpersonal, oral (including telephone) and written communication skills
Ability to key 30 words per minute with accuracy required
Ability to work with handicapped individuals
Understanding of Alpha filing system
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee