Patient Access Coordinator

. Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.

Posted 9/25/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.
Verify and update patient demographics and insurance details during check-in.
Handle walk-in registrations.
Collect deductibles, copays, co-insurance, and other patient payments at the front desk.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.

What you’ll need

High school diploma or equivalent combination of education and experience required.
Less than one year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
Must act with integrity, remain honest, transparent, and respectful.
Must keep the patient at the center of everything, building lifelong trust.
Must foster open collaboration and constructive dialogue.
Must continuously innovate solutions and respond to change.
Must focus on superior outcomes and outstanding results.
Talent Sorter assessment fit preferred; Hanger will administer the assessment during selection.

Comp & perks