Patient Access Coordinator

Hanger, Inc.

. Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area .

Posted 10/16/2026full-timeChesapeake • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration and front office procedures, ensuring accurate electronic health records and effective communication with patients and the Revenue Cycle Management team. Capable of handling payments and coordinating appointments while providing excellent customer service.

Highest-signal resume keywords

Patient RegistrationElectronic Health Records ManagementCustomer Service ExperienceMedical Front Office ProceduresCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha Filing SystemMedical TerminologyData EntryPayment CollectionAppointment Coordination

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationAbility to Work with Handicapped Individuals

Tools & Technologies

Windows-Based SoftwareOffice EquipmentFacsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Revenue Cycle ManagementPatient Experience ProgramsMedical Front OfficeInsurance VerificationPatient Demographics

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area
Verify and update patient demographics and insurance details during check-in
Handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
Ensure accurate and complete electronic health records for all patients
Work 3 days in the Chesapeake clinic and 2 days in the Landstown (Virginia Beach) clinic

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Less than one year of customer service, administrative or related experience required
Experience in a receptionist position or experience with medical front office procedures preferred
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
Strong interpersonal, oral (including telephone) and written communication skills
Ability to key 30 words per minute with accuracy required
Ability to work with handicapped individuals
Understanding of Alpha filing system
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred; Hanger will administer the Talent Sorter as part of the selection process

Benefits

Comp & perks

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Competitive Compensation Packages