Patient Access Coordinator

Hanger, Inc.

. Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.

Posted 10/26/2026full-timeBrownsville • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration and front office procedures, with a strong focus on customer service and effective communication. Capable of maintaining accurate electronic health records and collaborating with healthcare teams to enhance patient experiences.

Highest-signal resume keywords

Patient RegistrationElectronic Health Records ManagementCustomer Service ExperienceMedical Terminology UnderstandingInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha Filing SystemMedical Reimbursement KnowledgeData Entry (30 Words Per Minute)Office Equipment OperationWindows-Based Software Proficiency

Soft Skills

Strong Interpersonal SkillsEffective Oral CommunicationWritten Communication SkillsIntegrityCollaboration

Tools & Technologies

Facsimile MachineCalculatorPostage MachineCopierEmail

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Front Office ProceduresPatient Experience ProgramsRevenue Cycle ManagementHealthcare ServicesProsthetic Care Plans

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.
Verify and update patient demographics and insurance details during check-in.
Handle walk-in registrations.
Collect deductibles, copays, co-insurance, and other patient payments.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required.
Less than one year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and front office duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, and copier.
Act with integrity in all ways and at all times.
Keep the patient at the center of everything that you do.
Foster open collaboration and constructive dialogue.
Continuously innovate new solutions and respond to change.
Focus on superior outcomes and outstanding results.

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee