Patient Access Coordinator

Hanger, Inc.

. Provide the highest level of customer service to patients, fellow employees, and referral sources.

Posted 9/15/2026full-timeWest Milwaukee • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, effective communication, and proficiency in medical front office procedures. Capable of managing patient information with accuracy while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceMedical Front Office ProceduresHIPAA ComplianceData Entry AccuracyInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical TerminologyAlpha Filing SystemCash HandlingPatient Scheduling

Soft Skills

Interpersonal SkillsWritten CommunicationIntegrityCollaborationProblem-Solving

Tools & Technologies

Windows-Based SoftwareFacsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Patient Care CenterQuality AssurancePatient SatisfactionReferral ManagementFinancial Responsibility

About the role

Key responsibilities & impact

Provide the highest level of customer service to patients, fellow employees, and referral sources.
Provide counseling to patients regarding their financial responsibility once benefits have been verified.
Obtain co-payments and over-the-counter cash when applicable; complete cash receipts per guidelines.
Maintain accurate and complete patient files in compliance with Hanger policies.
Ensure privacy and security of protected health information per HIPAA rules.
Assist with patient follow-up as directed.
Assist with quality assurance to ensure patient satisfaction with Patient Care Center services.
Comply with internal controls for cash receipts, billing system data entry, and bank deposits.
Enter patient demographics and insurance verifications.
Manage multiple phone lines efficiently.
Record clear, concise, and accurate written documentation.
File patient charts and other documentation according to established guidelines.
Coordinate clinician schedules for patient appointment coverage and out-of-office calls.
Process and monitor referrals, authorizations, and prescriptions to ensure complete information is received promptly.
Perform other duties or special projects as assigned.

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Bullseye assessment.
Preferred minimum two to four years of customer service, administrative, or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
A minimum score of 70 on the Talent Bullseye assessment completed as part of Hanger’s selection process is required.
Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use necessary office equipment, including facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

Comp & perks

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest