Patient Access Coordinator – Float Position

Hanger, Inc.

. Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area .

Posted 10/9/2026full-timePetoskey • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient interaction, administrative support, and electronic health record management, with a strong understanding of medical terminology and front office procedures. Capable of effectively coordinating appointments and collaborating with healthcare teams to enhance patient experience.

Highest-signal resume keywords

Patient InteractionElectronic Health Records ManagementMedical Terminology UnderstandingCustomer Service ExperienceOffice Equipment Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha Filing SystemMedical Reimbursement KnowledgeData Entry (30 Words Per Minute)Windows-Based Software ProficiencyElectronic Health Record Management

Soft Skills

Interpersonal CommunicationOral CommunicationWritten Communication

Tools & Technologies

Facsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Front Office ProceduresPatient Experience ProgramsRevenue Cycle ManagementAdministrative Support

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
Verify and update patient demographics and insurance details during check-in
Handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
Ensure accurate and complete electronic health records for all patients

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Less than one year of customer service, administrative or related experience required
Experience in a receptionist position or experience with medical front office procedures preferred
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
Strong interpersonal, oral (including telephone) and written communication skills
Ability to key 30 words per minute with accuracy required
Ability to work with handicapped individuals
Understanding of Alpha filing system
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred; Hanger will administer the Talent Sorter as part of the selection process

Benefits

Comp & perks

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee