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Sales & Operations Coordinator
Hanger, Inc.. Process incoming orders and ensure accuracy in parts, pricing, quantities, order entry, shipping information, and product availability .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while managing customer orders, ensuring accuracy in documentation, and collaborating effectively with teams. Proficient in using CRM and ERP systems, with a keen attention to detail and a focus on quality in all work outputs.
Highest-signal resume keywords
Order ProcessingCustomer CommunicationCRM and ERP SystemsMicrosoft OfficeGoogle Workspace
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuote GenerationShipping SupportSales DocumentationRecord Keeping
Soft Skills
Attention to DetailProblem-SolvingEmpathyMulti-TaskingClear Communication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer ServiceSales ProcessOrder FulfillmentAdministrative DutiesTeam Collaboration
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process incoming orders and ensure accuracy in parts, pricing, quantities, order entry, shipping information, and product availability
- Maintain and manage customer files, contracts, and sales-process documentation
- Collaborate with manufacturing and operations teams to ensure timely fulfillment, accurate shipments, and communication on delays
- Generate quotes and track potential orders through completion
- Support sales by generating reports and sales documentation
- Ensure order traceability across software platforms
- Provide shipping and receiving support as needed
- Collaborate with fabrication to communicate promptly and accurately about orders involving fabrication services
- Answer customer phone calls and emails on shared lines
- Support customer questions during ordering and post-delivery repair needs
- Troubleshoot customer billing, order, and shipment issues
- Escalate concerns after collecting necessary information
- Process demo requests and maintain the demo pool
- Manage general administrative duties including scanning, filing, and record keeping
- Capture notes and provide follow-up for internal meetings
- Schedule team activities and travel
- Maintain office organization and purchase basic supplies
- Perform other assigned duties
Requirements
What you’ll need- High school diploma or GED
- 2 years of related experience
- Able to work fully in-person
- Competent with using a computer
- Skilled in Microsoft Office and Google Workspace
- Familiarity with CRM and ERP systems, or ability to quickly learn new software platforms
- Keen attention to detail and ability to multi-task
- Strong focus on quality across all work output
- Empathetic and solution-oriented when connecting with customers
- Desire to learn and stay informed
- Ability to prioritize multiple tasks
- Clear and professional communicator – both written and verbal
- Ability to work independently and collaboratively with other teams
- Strong problem-solving skills
- Consistent attendance and timeliness
Benefits
Comp & perks- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest