Regional Service and Technical Training Manager

Hansen Technologies Corporation

. Coordinate regional service requests, schedules, and resources .

Posted 11/11/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating service operations, providing technical support for weighing systems, and developing effective training programs. Strong ability to communicate technical concepts clearly and enhance service quality through collaboration and continuous improvement.

Highest-signal resume keywords

Weighing Systems ExpertiseTechnical Training DevelopmentService Operations CoordinationCustomer-Focused CommunicationMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationCommissioningCalibrationTroubleshootingTechnical SupportRoot Cause AnalysisService DocumentationPreventive MaintenanceField IntegrationProcess Automation

Soft Skills

Excellent Communication SkillsCustomer-Focused AttitudeCollaborationCoachingProblem-Solving

Tools & Technologies

ERP ToolsCRM ToolsMicrosoft 365

Industry Keywords

Industrial InstrumentationProcess Weighing SystemsService QualityContinuous ImprovementTechnical Skill Gaps

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Coordinate regional service requests, schedules, and resources
Oversee installation, commissioning, calibration, and preventive maintenance for process weighing systems
Maintain service documentation and adherence to safety requirements and service procedures
Provide advanced remote and onsite technical support for complex product, application, and system issues
Document root causes and corrective actions, engaging engineering when needed
Assess training needs and develop practical technical courses
Deliver onsite, virtual, and factory-based instruction
Create and maintain training materials, hands-on exercises, and knowledge assessments
Identify service coverage and technical skill gaps across the region
Onboard and coach service providers on Hardy products, diagnostic tools, and service best practices
Assess technical readiness and provide follow-up support
Collaborate with sales, product management, and engineering to align service and training support with customer needs
Communicate field issues, application challenges, and customer feedback to inform product and documentation improvements
Support product introductions by preparing training content and building service-partner readiness
Track service response, issue resolution, recurring problems, and customer feedback
Evaluate training effectiveness and recommend improvements to service procedures, training delivery, and knowledge resources

Requirements

What you’ll need

High school diploma required; some college preferred
5+ years of related experience in industrial instrumentation, process automation, or weighing systems
Strong understanding of weighing systems, load cells, and field integration, including installation, commissioning, calibration, and troubleshooting
Ability to coordinate regional service operations, resolve complex technical issues, develop and deliver technical training, strengthen service partner capabilities, collaborate across functions, and drive service quality and continuous improvement
Excellent verbal and written communication skills, with ability to explain technical concepts clearly
Passion for the industry and a positive, customer-focused attitude
Proficiency in Microsoft 365 and ERP/CRM tools
Ability to work with service operations, documentation, reporting, collaboration, and service/customer information management

Benefits

Comp & perks

Hybrid or remote work options
Onsite, virtual, and factory-based training delivery opportunities