Hansen Technologies Corporation

Learning and Development

• Coordinate regional service requests, schedules, and resources
• Oversee installation, commissioning, calibration, and preventive maintenance for process weighing systems
• Maintain service documentation and adherence to safety requirements and service procedures
• Provide advanced remote and onsite technical support for complex product, application, and system issues
• Document root causes and corrective actions, engaging engineering when needed
• Assess training needs and develop practical technical courses
• Deliver onsite, virtual, and factory-based instruction
• Create and maintain training materials, hands-on exercises, and knowledge assessments
• Identify service coverage and technical skill gaps across the region
• Onboard and coach service providers on Hardy products, diagnostic tools, and service best practices
• Assess technical readiness and provide follow-up support
• Collaborate with sales, product management, and engineering to align service and training support with customer needs
• Communicate field issues, application challenges, and customer feedback to inform product and documentation improvements
• Support product introductions by preparing training content and building service-partner readiness
• Track service response, issue resolution, recurring problems, and customer feedback
• Evaluate training effectiveness and recommend improvements to service procedures, training delivery, and knowledge resources

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Regional Service and Technical Training Manager