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Account Manager, Global NVO Program
Hapag-Lloyd AG. Manage an assigned portfolio of Global NVO customers across Region Asia .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic customer relationships within the liner shipping and logistics sectors, with a strong focus on account management, commercial negotiation, and data-driven decision-making. Proficient in optimizing customer value and market share through effective collaboration and strategic planning.
Highest-signal resume keywords
Key Account ManagementCommercial ManagementNegotiation SkillsAnalytical CapabilitiesProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Liner ShippingLogisticsFreight ForwardingData AnalysisCommercial Strategy
Soft Skills
Customer-Centric MindsetCommunication SkillsInfluencing SkillsOwnershipSelf-Motivation
Industry Keywords
Global NVO CustomersStrategic PartnershipsCustomer RetentionMarket TrendsCross-Functional Collaboration
About the role
Key responsibilities & impact- Manage an assigned portfolio of Global NVO customers across Region Asia
- Build long-term strategic partnerships through consultative account management
- Identify growth opportunities and develop commercial action plans to increase customer value and market share
- Drive customer retention and support profitable portfolio growth
- Conduct customer business reviews and develop joint growth initiatives
- Act as regional commercial representative for assigned Global NVO customers
- Execute regional customer strategies aligned with Global Account Managers and Commercial Trade Leads
- Translate global customer agreements into regional implementation
- Coordinate customer activities across Asia Area and Country Organizations
- Support strategic tender preparation, customer negotiations, and implementation of new customer business, products, and initiatives
- Support commercial steering of assigned trades and customer portfolios
- Optimize customer allocation and cargo flow with Vertical Cluster teams and Trade Management
- Monitor contract fulfillment, volume development, booking patterns, allocation utilization, capacity risks, and KPIs
- Provide commercial input on market trends, capacity developments, and customer demand
- Support trade strategies, capacity optimization, operational and commercial escalations, customer forecasts, business reviews, and trade performance reporting
- Prepare and consolidate customer, trade, FAK pricing, and commercial data for decision-making
- Coordinate follow-up actions and monitor commercial data quality
Requirements
What you’ll need- Minimum 5 years' experience in liner shipping, logistics or freight forwarding with focus on Key Account Management, Sales or Commercial Management
- Proven experience managing strategic customer relationships in a multinational environment
- Strong commercial acumen and customer-centric mindset
- Excellent negotiation, communication and influencing skills
- Strong analytical capabilities with ability to translate data into commercial actions
- Experience working within cross-functional and matrix organizations
- High level of ownership, accountability and self-motivation
- Excellent organizational and project management skills
- Fluent English; additional Asian languages are considered an advantage