Hapag-Lloyd AG

Director

• Lead the annual budget process for operational costs, overhead, FTE, and D&D revenue across the region
• Drive rolling forecast cycles and align forecasts with operational realities and regional business dynamics
• Consolidate and challenge business-unit inputs; present budgets and forecasts to the CFO and senior leadership
• Monitor budget versus actuals, flag variances, and recommend corrective action
• Own the end-to-end monthly financial closing process for all controlling perimeters
• Ensure accurate accrual postings in SAP/SAP S/4HANA and coordinate cut-off and reconciliation with Accounting
• Validate monthly P&L integrity across cost centers and resolve anomalies
• Prepare and publish monthly Controlling Packs and deliver variance analysis
• Build dashboards and reporting templates for management performance monitoring
• Translate operational data into financial narratives and support Board-level and HQ reporting
• Identify inefficiencies and savings opportunities across Terminal, Transport, and S&D costs
• Propose, track, quantify, and report cost-saving initiatives
• Challenge cost-center owners on spend justification
• Partner with Operations in planning and performance reviews and support operational finance queries
• Provide financial analysis for capex, contract renewals, headcount, and restructuring decisions
• Develop business cases and ROI frameworks and respond to regional and global HQ analysis requests
• Improve controlling processes, tools, and reporting automation
• Ensure data quality and enforce data governance standards within the team

Director, Controlling

• Serve as the primary contact for all VAT-related matters concerning Hapag-Lloyd AG and its national and international subsidiaries and permanent establishments
• Independently handle inquiries from tax authorities and internal departments in Germany and abroad
• Review contracts, business models, and products from a VAT perspective and develop practical recommendations for action
• Manage and continuously develop the domestic Tax Compliance Management System (TCMS) for indirect taxes
• Actively participate in national and international projects, particularly M&A, ViDA readiness and implementation, and e-invoicing
• Coordinate external advisors in preparing German VAT returns when acting as a substitute
• Support the Director Indirect Tax Germany & Customs and the Indirect Tax team
• Support tax audits, assist with appeals and mutual agreement procedures, and analyze audit findings
• Manage external advisors in connection with input VAT refund procedures and VAT registrations abroad

Senior Manager – Indirect Tax

Growth Marketing

• Maintain and enhance the Ship Green* portfolio, including new tools and alternative fuel offerings
• Coordinate governance, contracts, tariffs and pricing for Ship Green* and monitor performance against targets
• Engage customers and internal teams to increase Ship Green* market penetration
• Report progress to the Board and Sustainability QBR
• Lead the Digital100 community, fostering best-practice sharing, priority alignment and action follow-up
• Run timeboxed campaigns for awareness, commercial activation and customer insight activities for selected digital solutions
• Provide growth support to Product Owners, including post-launch activation, analysis of usage barriers and opportunity deep-dives
• Collaborate with UX and other functions to improve collection, analysis and distribution of customer insights
• Organize digital events and recurring formats, including Digital Week and weekly sessions
• Contribute to Digital Academy 2.0 learning offerings
• Develop and maintain common frameworks and playbooks for scalable product adoption and sustainable growth

Director, Digital Product Growth, Green Products

Account Executive

• Solicit new customers and develop existing accounts within the assigned market segment
• Prepare and submit commercial bids, coordinating with relevant departments to meet deadlines
• Create and execute sales plans, managing service contracts and account budgets
• Identify customer problems and route them to appropriate internal teams for resolution
• Maintain strong customer relationships to enhance service quality and satisfaction
• Collaborate with Accounts Receivable on delinquent accounts and escalate when necessary
• Update weekly activity reports in Salesforce according to company policy
• Work toward area sales targets and overall business goals
• Participate in ad-hoc projects and initiatives assigned by management
• Travel to customer sites as needed

Product Manager

• Define and continuously refine the OPWO product vision, target state and roadmap in line with COPS (Cargo Operations) priorities and P2P (Purchase to Pay) strategy
• Identify, size and prioritize value opportunities such as automation, standardisation, usability and data quality
• Own the global OPWO backlog, translating requirements into epics, features and user stories with clear acceptance criteria
• Lead backlog refinement sessions with business and IT teams to ensure readiness for implementation
• Partner with the OPWO Product Manager (IT) to deliver functional designs, UAT readiness, defect triage and release sign-off
• Coordinate business input for solution design decisions, ensuring feasibility and alignment with the product vision
• Serve as the primary business-facing contact for OPWO across regions and functions, establishing steering and decision forums
• Provide executive-ready status updates on roadmap progress, risks and required decisions
• Drive global communication, training and adoption activities for new OPWO capabilities
• Monitor post-release performance and gather feedback to continuously improve the solution

Product Owner – Operational Workorder Solution

Customer Specialist

• Act as a key contact for customers by representing Customer Service in customer interactions, supporting onboarding activities, and ensuring a high-quality customer experience across all service-related topics
• Coordinate the resolution of customer issues, exceptions, and escalations by working closely with Sales, Customer Service teams, and process owners to deliver practical and consistent solutions
• Analyse customer feedback, recurring issues, and service performance trends to identify improvement opportunities, drive process enhancements, and communicate customer needs to relevant stakeholders
• Drive adoption and effective use of Hapag-Lloyd’s Digital Channels and Solutions through customer onboarding, connectivity, training, and ongoing guidance
• Act as the primary local contact for Digital Channels, coordinate technical issue resolution, support digital initiatives, and collaborate with Digital, Customer Service, Sales, and IT teams
• Collect customer feedback, identify opportunities to improve digital adoption and user experience, communicate enhancement requirements, and share best practices across regions and markets
• Support the Customs team as the local point of contact for customs-related matters
• Coordinate customs inquiries requiring local-language capability or on-site activities
• Support local counter activities in country offices

Customer Solutions Specialist

Insurance

• Handle medium- to high-complexity liability cargo and third-party liability claims according to relevant manuals and procedures
• Assist with high-complexity liability claims, including personal injuries, with a Senior Manager or Director of Corporate Insurance
• Appoint independent surveyors
• Request supporting documents from claimants and Hapag-Lloyd organization
• Review claim facts and merits under applicable contracts
• Coordinate with insurers and total accounts when policy deductibles are exceeded
• Initiate and handle third-party recoveries
• Coordinate attorneys representing Hapag-Lloyd in litigation
• Negotiate settlements
• Administer and document claim files in SAP/Instra
• Monitor and analyze risks for loss prevention
• Review, analyze, and negotiate service and vendor contracts
• Review and approve invoices from lawyers, surveyors, and other third-party service providers
• Administer reserves, estimates, and statistical information in SAP/Instra
• Coordinate with insurers, attorneys, experts, and operations during serious incidents to mitigate losses
• Provide advice on insurance, risk, and liability in consultation with senior insurance leadership
• Obtain insurance certificates and confirmation of insurance coverage
• Assist with training new employees and ensure departmental and functional training completion
• Ensure consistent application of Hapag-Lloyd policies
• Assist the Director of Corporate Insurance as needed

Insurance and Claims Manager

QA Engineer

• Support manual testing of software applications
• Assist in creating and executing test cases based on business requirements
• Support the identification, documentation, and tracking of defects
• Assist in verifying defect fixes and performing regression testing
• Help maintain testing documentation and reports
• Support the identification and implementation of test automation opportunities to improve efficiency and streamline processes
• Collaborate with development teams to support product quality and testing efforts
• Participate in Agile development activities
• Support quality assurance processes and continuous improvement initiatives

Quality Assurance Intern

Customer Support

• Deliver a high level of quality, be customer-oriented, and create value for customers and Hapag-Lloyd
• Handle direct communication with customers through all means of communication
• Act as the point of entry for potential claim requests
• Handle all booking inquiries via the case system / FIS system
• Verify and bill additional costs and fees to customers where applicable
• Build expertise in topics related to the handled business task
• Follow standard processes and new requirements communicated by management
• Complete all functional HUB training in a timely manner
• Promote digital tools and services
• Ensure customer service activities align with key performance indicators (KPIs)
• Improve service quality to achieve high customer satisfaction and maintain or increase Net Promoter Score (NPS)

Customer Service SV Coordinator

Accounting Manager

• Oversee monthly regional and area KPIs relating to accounts receivable, accounts payable, working capital, and internal quality controls
• Ensure consistent adherence to corporate finance policies, internal controls, standard practices, and procedures across the region
• Advise management on risk, control and governance matters
• Support the successful implementation of Corporate and Regional finance initiatives, projects, and process-improvement measures across multiple locations
• Provide guidance and support on finance-related topics to Areas/QSCs/GCC
• Prepare regular management reports, analysis, and presentations
• Collaborate closely with multiple functions and other relevant stakeholders to ensure alignment, timely delivery, and effective execution of regional priorities
• Promote high standards of accuracy, quality, and timeliness in all finance processes and deliverables