Customer Service Coordinator

Hapag-Lloyd AG

. Work across the customer service department on various tasks and duties to achieve greater efficiencies while operating within company guidelines and with a customer focus .

Posted 10/7/2026contractSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service operations, including processing requests, handling inquiries, and ensuring compliance with regulatory requirements. Possesses strong communication skills and a proactive approach to problem-solving within the shipping and freight forwarding industry.

Highest-signal resume keywords

Customer ServiceProblem-SolvingEffective CommunicationLiner Shipping ExperienceProficiency in Salesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cargo BookingDocumentation ProcessingContainer Release TasksRegulatory ComplianceInvoice Management

Soft Skills

Open-Minded AttitudePositive AttitudeTeam PlayerAbility to Work Under PressureInitiative

Tools & Technologies

MS Office SuiteSalesforceSAPCRMS

Industry Keywords

Freight ForwardingShippingCustomer FocusStandard Operating Procedures

About the role

Key responsibilities & impact

Work across the customer service department on various tasks and duties to achieve greater efficiencies while operating within company guidelines and with a customer focus
Accurately and professionally process customer requests efficiently and timely within the customer service team
Participate in Export and Import Cargo bookings, documentation and container release tasks
Ensure compliance with regulatory requirements
Assist in resolving internal and external customer enquiries related to shipments, documentation, invoices and claims
Comply with Hapag-Lloyd standard operating procedures and local area guidelines

Requirements

What you’ll need

Open-Minded & Positive Attitude
Customer Focus with a proactive customer service mentality
Problem-solving mindset
Effective communication skills and ability to take initiative
Ability to work under pressure
Enthusiast team player
Proficiency with basic user application systems (e.g. MS Office Suite)
Very good command of written and spoken English
Basic work experience in liner shipping or freight forwarding is ideal
Knowledge of/proficiency with specific CRMS and user application systems (e.g. Salesforce, SAP) is ideal

Benefits

Comp & perks

Fulfilling career with a supportive team
Continuous development opportunities
Collaborative work environment
Hybrid work arrangements after probation completion
Monthly events and celebrations