FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Solutions Specialist
Hapag-Lloyd AG. Act as a key contact for customers by representing Customer Service in customer interactions, supporting onboarding activities, and ensuring a high-quality customer experience across all service-related topics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and consultative skills to understand customer needs and drive process improvements. Proficient in managing customer interactions and supporting digital initiatives within the shipping industry.
Highest-signal resume keywords
Customer Service ExperienceAnalytical SkillsDigital Channel AdoptionFluent SwedishUniversity Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingProcess ImprovementMS Office ProficiencyTechnical Issue ResolutionShipping Business Knowledge
Soft Skills
Positive AttitudeTime ManagementAbility to Work Under PressureGoal DrivenConsultative Approach
Industry Keywords
Customer ExperienceDigital SolutionsCustoms CoordinationService Performance TrendsStakeholder Communication
About the role
Key responsibilities & impact- Act as a key contact for customers by representing Customer Service in customer interactions, supporting onboarding activities, and ensuring a high-quality customer experience across all service-related topics
- Coordinate the resolution of customer issues, exceptions, and escalations by working closely with Sales, Customer Service teams, and process owners to deliver practical and consistent solutions
- Analyse customer feedback, recurring issues, and service performance trends to identify improvement opportunities, drive process enhancements, and communicate customer needs to relevant stakeholders
- Drive adoption and effective use of Hapag-Lloyd’s Digital Channels and Solutions through customer onboarding, connectivity, training, and ongoing guidance
- Act as the primary local contact for Digital Channels, coordinate technical issue resolution, support digital initiatives, and collaborate with Digital, Customer Service, Sales, and IT teams
- Collect customer feedback, identify opportunities to improve digital adoption and user experience, communicate enhancement requirements, and share best practices across regions and markets
- Support the Customs team as the local point of contact for customs-related matters
- Coordinate customs inquiries requiring local-language capability or on-site activities
- Support local counter activities in country offices
Requirements
What you’ll need- Min 3 years of work experience in the position
- University degree or equivalent
- Analytical and consultative approach, with the ability to understand customer needs, identify suitable solutions, and communicate their value
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- Positive attitude
- Ability to work under pressure
- Goal and deadline driven
- Good time management skills
- Receptive and able to grasp new ideas and motivate one’s self for personal development, identifying opportunities for continuous improvement
- Understanding of shipping business, from the frontline and operational perspectives
- Very good command of written and spoken English (B2 level or above)
- Fluent command of written and spoken Swedish
Benefits
Comp & perks- Lunch vouchers
- Green commuting allowance
- Attractive annual bonus (depending on company performance)
- Charity and volunteer initiatives
- Modern and well-connected office
- Internal learning management system
- Flexible working hours and home office possibility (hybrid work model)
- Private medical care