Insurance and Claims Manager

Hapag-Lloyd AG

. Handle medium- to high-complexity liability cargo and third-party liability claims according to relevant manuals and procedures .

Posted 9/21/2026full-timeAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling medium- to high-complexity liability claims within the maritime industry, including personal injuries and third-party recoveries, while effectively coordinating with insurers and legal representatives. Proficient in risk analysis, negotiation, and the administration of claims using SAP/Instra.

Highest-signal resume keywords

Maritime Industry ExperienceLiability Claims ManagementSAP/Instra ProficiencyNegotiation SkillsSpanish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Liability Claims HandlingRisk AnalysisContract ReviewSettlement NegotiationClaims AdministrationStatistical AnalysisLegal Document ReviewInvoice ApprovalThird-Party RecoveryLoss Prevention

Soft Skills

Team-OrientedCollaborativeAnalytical ThinkingDecision-MakingAdaptability

Tools & Technologies

MS OfficeMS TeamsExcelPowerPoint

Industry Keywords

Maritime Legal MattersInsurance CertificatesHapag-Lloyd PoliciesPersonal Injury ClaimsLitigation Coordination

About the role

Key responsibilities & impact

Handle medium- to high-complexity liability cargo and third-party liability claims according to relevant manuals and procedures
Assist with high-complexity liability claims, including personal injuries, with a Senior Manager or Director of Corporate Insurance
Appoint independent surveyors
Request supporting documents from claimants and Hapag-Lloyd organization
Review claim facts and merits under applicable contracts
Coordinate with insurers and total accounts when policy deductibles are exceeded
Initiate and handle third-party recoveries
Coordinate attorneys representing Hapag-Lloyd in litigation
Negotiate settlements
Administer and document claim files in SAP/Instra
Monitor and analyze risks for loss prevention
Review, analyze, and negotiate service and vendor contracts
Review and approve invoices from lawyers, surveyors, and other third-party service providers
Administer reserves, estimates, and statistical information in SAP/Instra
Coordinate with insurers, attorneys, experts, and operations during serious incidents to mitigate losses
Provide advice on insurance, risk, and liability in consultation with senior insurance leadership
Obtain insurance certificates and confirmation of insurance coverage
Assist with training new employees and ensure departmental and functional training completion
Ensure consistent application of Hapag-Lloyd policies
Assist the Director of Corporate Insurance as needed

Requirements

What you’ll need

Bachelor's Degree with a minimum of 5 years of experience in the Maritime Industry, handling maritime legal matters, and/or an equivalent combination of education and relevant professional experience
Degree in Law, legal studies or a related field is preferred
Spanish proficiency is beneficial
Team-oriented with a positive, open-minded approach and ability to collaborate effectively across departments and stakeholders
Ability to analyze unfamiliar issues and problems logically and systematically using information from multiple sources
Ability to make sound decisions in ambiguous situations using general principles and guidelines
Ability to adapt decisions to changing circumstances or new information and provide a well-thought-out rationale
Proficient in MS Office, including MS Teams, Excel, and PowerPoint, and other software appropriate to work demands
Eligibility to work in the United States and completion of the employment eligibility form required under federal law upon hire

Benefits

Comp & perks

Access to outstanding technology and challenging job opportunities around the world
Culturally diverse, stimulating work environment
Work for a company that cares about the environment, safety, and quality management