Supervisor – Inland Delivery and Customer Service

Hapag-Lloyd AG

. Support the Manager in daily management of the Inland Delivery Team and act as deputy when required .

Posted 10/14/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong inland transport knowledge and experience in logistics and transportation operations, with a focus on process optimisation, automation, and effective stakeholder management. Capable of balancing operational duties with tactical improvement initiatives while fostering a collaborative team environment.

Highest-signal resume keywords

Inland Transport KnowledgeProcess OptimisationStakeholder ManagementAnalytical Problem-SolvingFluent in Czech and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics OperationsTransportation OperationsOperational Dispute ResolutionPerformance MonitoringInvoice Management

Soft Skills

ProactiveStructuredSelf-MotivatedTeam MotivationCollaboration

Tools & Technologies

MS OfficeExcelPower BIVBA/MacrosRPAAlteryx

Industry Keywords

Liner ShippingForwardingInland DeliveryCustomer ServiceDocumentation

Tech Stack

Tools & technologies

RPAVBA

About the role

Key responsibilities & impact

Support the Manager in daily management of the Inland Delivery Team and act as deputy when required
Organise and coordinate import and export activities across Inland Delivery, Customer Service and Documentation
Resolve operational issues in close cooperation with customers, vendors and internal stakeholders
Provide functional responsibility for the team, guiding colleagues on complex cases and ensuring consistent service quality
Analyse and handle operational and invoice-related disputes, identifying root causes and implementing solutions
Monitor vendor performance, identify improvement areas and collaborate with Procurement on corrective actions
Identify and drive process optimisation, standardisation and automation initiatives
Support reporting, administrative tasks, performance monitoring and project work
Contribute to team motivation, development and a collaborative, performance-oriented environment
Balance operational duties with tactical improvement initiatives and manage multiple topics simultaneously

Requirements

What you’ll need

Several years of experience in liner shipping, logistics, forwarding or transportation operations with strong inland transport knowledge
Analytical and problem-solving mindset with ability to identify root causes and develop pragmatic solutions
Proactive, structured, self-motivated with high ownership and ability to work independently
Strong interest in process optimisation, automation and digital transformation
Good knowledge of MS Office, especially Excel; experience with Power BI, VBA/Macros, RPA, Alteryx or similar tools is a plus
Excellent communication and stakeholder-management skills, comfortable working with internal departments and external partners
Ability to balance operational responsibilities with tactical improvement initiatives and manage multiple topics simultaneously
Fluent in Czech (spoken and written) and good written and spoken English skills

Benefits

Comp & perks

A modern office in Prague, well located close to a mall and metro station
Colleagues who love and live team spirit
Meal allowance
Modern work equipment (notebook etc.)
Online and offline trainings/workshops
After the training phase, a flexible remote work model with three days in the office and two days at home