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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations and HR Business Partnering, with a strong focus on employee relations, performance management, and compliance with USA employment law. Proven ability to build and improve People processes while supporting distributed teams across multiple regions.
Highest-signal resume keywords
People OperationsEmployee Relations ManagementPerformance ManagementUSA Employment LawStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Improvement PlansEmployee Lifecycle ManagementPeople Data AnalysisOrganisational DesignWorkforce Planning
Soft Skills
Strong CommunicationCommercial JudgementAttention to DetailRelationship BuildingCoaching
Tools & Technologies
TriNetBambooHRHR SystemsModern Workplace Tools
Certifications & Qualifications
Relevant HR Qualification
Industry Keywords
SaaSTechnologyPeople PracticesEmployee EngagementOrganisational Change
About the role
Key responsibilities & impact- Serve as the primary People & Culture partner for USA, Brazil and UK teams
- Build trusted relationships with leaders and employees and provide practical People advice
- Partner with leadership to drive performance, organisational priorities, employee development, engagement and team effectiveness
- Coach managers through performance concerns, PIPs, difficult conversations, employee relations, investigations and organisational change
- Own the employee lifecycle from onboarding and development through employment changes and offboarding
- Lead employee relations matters, documentation, processes and escalation to external employment advisors
- Drive performance review cycles and development planning
- Maintain compliant and scalable People practices across the USA, Brazil and UK
- Build and improve People processes, playbooks and frameworks
- Use People data, employee feedback and business insights to identify trends, risks and opportunities
- Champion benefits, wellbeing, recognition, engagement and culture initiatives
- Partner on recruitment and candidate experience
- Support workforce planning, organisational design and capability planning
- Partner cross-functionally on People, workplace and business operations projects
- Own and champion USA health, dental and vision benefits
Requirements
What you’ll need- 4–6+ years of experience in People & Culture / HR
- Strong experience across People Operations and HR Business Partnering
- Strong working knowledge of USA employment law and HR best practice
- Ideally experience supporting employees across multiple states
- Experience independently managing employee relations, performance management, Performance Improvement Plans (PIPs), investigations and sensitive or complex People matters
- Experience partnering directly with senior leaders and managers
- Strong commercial judgement
- Experience building, improving and scaling People processes in a growing organisation, ideally within SaaS, technology or another fast-paced environment
- Ability to think strategically while remaining hands-on
- Experience supporting distributed or global teams, particularly across the USA, Brazil and UK, highly regarded
- Strong communication and stakeholder management skills
- Excellent organisation and attention to detail
- Experience with TriNet and payroll administration highly regarded
- Confidence working with HR systems such as BambooHR or similar, People data and modern workplace tools
- Relevant qualification in HR, Business or a related field valued, but not required
Benefits
Comp & perks- Summer Fridays — Fridays wrap at 3pm through summer
- Birthday leave
- Wellness days — two extra days a year, separate from annual leave
- Work from anywhere — two weeks a year
- Home office stipend
- Parental leave for primary and secondary carers
- Health, dental and vision insurance
- 401(k) retirement savings plan
- EAP — confidential support and resources for employees and families