IT Engineer

HappyRobot

. Resolve Tier 1 hardware and software incidents for macOS and Windows via the ticketing system .

Posted 9/23/2026full-timeMexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and helpdesk operations, with a focus on troubleshooting macOS and Windows systems. Proficient in managing user lifecycles and utilizing MDM solutions while maintaining compliance with security policies.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsMDM Solutions (Kandji, Jamf)Google Workspace ManagementProfessional English (B2+)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportHelpdeskTroubleshootingUser Lifecycle ManagementMDM SolutionsTicketing ToolsMacOS SupportWindows SupportNetwork MaintenanceHardware Inventory Management

Soft Skills

Proactive AttitudeAutonomous Problem-SolvingComfortable in High-Growth Environment

Tools & Technologies

Google WorkspaceSlackZoomGoogle MeetOkta

Industry Keywords

Tier 1 SupportOnboardingOffboardingComplianceTechnical Operations

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Resolve Tier 1 hardware and software incidents for macOS and Windows via the ticketing system
Onboard and offboard regional hires, configuring equipment and access from Day 1
Manage user lifecycles and permission changes across Google Workspace, Slack, and other corporate tools
Enroll and oversee company laptops using MDM solutions such as Kandji or Jamf
Maintain compliance with security policies
Maintain local WiFi/networking, video conferencing systems including Zoom and Google Meet, and hardware inventory
Support office infrastructure at the Spain office
Lead internal technical operations and serve as the first point of contact for technology issues

Requirements

What you’ll need

Based in Mexico
0–2 years in IT support, helpdesk, or junior systems administration
Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool
Solid troubleshooting skills for both macOS and Windows
Professional English (B2+)
Fluent/native Spanish
Comfortable in a high-growth startup environment
Proactive attitude with a focus on autonomous problem-solving
Ability to work from one of the office locations at least part of each week
Legal authorization to work in the country where the job is located
Resume, LinkedIn profile, phone number, and application responses required

Benefits

Comp & perks

Competitive salary + equity
Opportunity to work at a high-growth AI startup
Ownership and autonomy to take full ownership of projects and ship fast
Work with a world-class team of engineers and builders
Hybrid schedule with in-person collaboration at an office location