HappyRobot

Account Manager

• Define and execute HappyRobot’s global partnerships strategy across system integrators, hyperscalers, ISVs, and strategic vertical partners
• Personally source, develop, negotiate, and close high-value partnerships that create scalable revenue and distribution
• Build repeatable partner motions, including joint GTM, embedded offerings, and partner-led sales channels
• Develop executive relationships with strategic partners and serve as a senior external ambassador for HappyRobot
• Partner closely with Sales, Product, Engineering, and Marketing to turn partnerships into measurable business outcomes
• Build and lead regional partnerships teams across North America, EMEA, APAC, and LATAM as the ecosystem scales
• Establish partnership goals, operating cadence, and KPIs, with clear accountability for pipeline and revenue

Head of Global Partnerships

IT Support

• Work directly with customers to triage issues and debug problems
• Ensure customers get the most out of HappyRobot’s AI platform
• Diagnose issues and design and test quick solutions
• Collaborate closely with engineering and product teams
• Apply prompt engineering skills to fine-tune AI workers for accuracy, reliability, and speed
• Support real-world logistics workflows
• Grow toward a senior customer engineering or product-facing position

Technical Customer Support Specialist

• Resolve Tier 1 hardware and software incidents for macOS and Windows via the ticketing system
• Onboard and offboard regional hires, configuring equipment and access from Day 1
• Manage user lifecycles and permission changes across Google Workspace, Slack, and other corporate tools
• Enroll and oversee company laptops using MDM solutions such as Kandji or Jamf
• Maintain compliance with security policies
• Maintain local WiFi/networking, video conferencing systems including Zoom and Google Meet, and hardware inventory
• Support office infrastructure at the Spain office
• Lead internal technical operations and serve as the first point of contact for technology issues

IT Engineer

Recruitment

• Partner closely with Sales leadership to build and scale the regional go-to-market organization
• Own full-cycle recruiting for commercial roles, particularly Account Executives and other revenue-generating GTM talent
• Build pipelines across Sales, SDR/BDR, Customer Success, Partnerships, Sales Engineering, and Revenue Operations
• Develop a deep understanding of the GTM motion, ideal candidate profiles, and talent required at each stage of regional growth
• Advise Sales leaders on talent availability, candidate profiles, compensation, and regional market dynamics
• Proactively source and engage high-performing commercial talent, including passive candidates
• Own the candidate journey from first outreach through interviews, offer, and close
• Build relationships and talent networks across the regional startup, SaaS, and technology ecosystem
• Continuously improve sourcing strategies, recruiting processes, interview frameworks, and reporting
• Support additional generalist and business-critical hiring in the region as needed

Head of Global Partnerships

Technical Customer Support Specialist

IT Engineer

Founding Recruiter