Technical Customer Support Specialist

HappyRobot

. Work directly with customers to triage issues and debug problems .

Posted 9/24/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in full-stack development with Python, React, TypeScript, and Node.js, while effectively managing APIs and integrations. Possesses strong communication skills to bridge technical concepts with non-technical stakeholders, ensuring exceptional customer experiences.

Highest-signal resume keywords

Full-Stack DevelopmentPythonReactTypeScriptNode.js

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API ManagementIntegrationsInfrastructure ExposureCloud DeploymentsLLM PromptingTuning of VoicesDebuggingProblem Solving

Soft Skills

Excellent CommunicationCuriosityAdaptabilitySelf-Starter MindsetCustomer Experience Focus

Industry Keywords

AI PlatformLogistics WorkflowsCustomer EngineeringProduct-Facing Position

Tech Stack

Tools & technologies

CloudJavaScriptNode.jsPythonReactTypeScript

About the role

Key responsibilities & impact

Work directly with customers to triage issues and debug problems
Ensure customers get the most out of HappyRobot’s AI platform
Diagnose issues and design and test quick solutions
Collaborate closely with engineering and product teams
Apply prompt engineering skills to fine-tune AI workers for accuracy, reliability, and speed
Support real-world logistics workflows
Grow toward a senior customer engineering or product-facing position

Requirements

What you’ll need

Comfortable full-stack development with Python, React, TypeScript, and Node.js
Experience managing APIs and integrations with third-party systems
Some exposure to infrastructure and cloud deployments
Familiarity with LLM prompting and tuning of voices/transcribers
Excellent written and verbal communication skills in English
Ability to explain technical concepts clearly to non-technical stakeholders
Ability to triage, prioritize, and resolve issues independently under tight deadlines
Curiosity and adaptability; ability to learn customer workflows quickly and propose solutions
Self-starter mindset and ability to work independently
Passion for delivering outstanding customer experiences

Benefits

Comp & perks

Equity
Healthcare coverage
Dental coverage
Vision coverage
Ownership and autonomy of projects
Encouragement to ship projects
Join a world-class team of engineers and builders