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Technical Customer Support Specialist
HappyRobot. Work directly with customers to triage issues and debug problems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in full-stack development with Python, React, TypeScript, and Node.js, while effectively managing APIs and integrations. Strong problem-solving abilities and excellent communication skills are essential for delivering exceptional customer experiences and collaborating with technical teams.
Highest-signal resume keywords
Full-Stack DevelopmentPython ProgrammingReact FrameworkAPI ManagementDebugging Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PythonReactTypeScriptNode.jsAPI ManagementDebuggingProblem-SolvingLLM PromptingCloud DeploymentsIntegrations
Soft Skills
Communication SkillsCuriosityAdaptabilitySelf-Starter MindsetCustomer Experience Focus
Industry Keywords
AI PlatformLogistics WorkflowsTechnical ConceptsCustomer WorkflowsTriage Issues
Tech Stack
Tools & technologiesCloudJavaScriptNode.jsPythonReactTypeScript
About the role
Key responsibilities & impact- Work directly with customers to triage issues and debug problems
- Ensure customers get the most out of HappyRobot’s AI platform
- Diagnose issues and design and test quick solutions
- Collaborate closely with engineering and product teams
- Apply prompt engineering skills to help customers fine-tune AI workers
- Improve accuracy, reliability, and speed across real-world logistics workflows
- Identify root causes of issues
- Deliver outstanding customer experiences
Requirements
What you’ll need- Comfortable full-stack with Python, React, TypeScript, and Node.js
- Experience managing APIs and integrations with third-party systems
- Some exposure to infrastructure and cloud deployments
- Familiarity with LLM prompting and tuning of voices/transcribers
- Strong debugging and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to explain technical concepts clearly to non-technical stakeholders
- Ability to triage, prioritize, and resolve issues independently under tight deadlines
- Curiosity and adaptability; ability to learn customer workflows quickly and propose solutions
- Self-starter mindset and comfort working independently
- Passion for delivering outstanding customer experiences
- Legally authorized to work in the country in which the job is located
- Professional working proficiency in English is required
Benefits
Comp & perks- Comprehensive healthcare, dental, and vision coverage
- Competitive salary
- Equity in a high-growth startup
- Ownership and autonomy of projects
- Encouragement to ship projects