First Line Support Technician

. Provide first-line support for password resets, hardware connections, software irregularities and basic configuration issues .

Posted 10/15/2026full-timeCape Town • South AfricaJuniorWebsite

Key responsibilities & impact

Provide first-line support for password resets, hardware connections, software irregularities and basic configuration issues
Monitor, log and manage support tickets
Troubleshoot issues and escalate tickets to internal support teams or external IT service delivery partners
Keep internal and external stakeholders informed through clear and timely status updates
Support employee onboarding and offboarding, including equipment and procurement requests
Manage IT assets and maintain accurate asset register records and supporting forms
Monitor internal systems and notifications for outages, system issues and service statuses
Work with IT partners to troubleshoot and resolve technical issues
Maintain standard checklists and documentation for internal and partner support
Continue learning and researching developments and trends in the IT environment
Help maintain a safe, clean and hazard-free office environment
Manage meeting room setups
Respond to physical office repair and maintenance requests
Support general safety on the office floor
Deliver customer-focused service that promotes satisfaction and engagement

What you’ll need

Matric or Grade 12
At least one year of hands-on experience in computer network administration, and/or relevant IT training or certification
Good understanding of IT networks and terminology
Relevant product or system knowledge or certification
Strong problem-solving, communication and technical skills
Customer-service mindset and ability to communicate confidently with different stakeholders
Ability to coordinate tasks, prioritise effectively and work as part of a team in a functional matrix environment
A+ and N+ certification is an added advantage

Comp & perks