Harambee Youth Employment Accelerator

Support Engineer

• Provide first-line support for password resets, hardware connections, software irregularities and basic configuration issues
• Monitor, log and manage support tickets
• Troubleshoot issues and escalate tickets to internal support teams or external IT service delivery partners
• Keep internal and external stakeholders informed through clear and timely status updates
• Support employee onboarding and offboarding, including equipment and procurement requests
• Manage IT assets and maintain accurate asset register records and supporting forms
• Monitor internal systems and notifications for outages, system issues and service statuses
• Work with IT partners to troubleshoot and resolve technical issues
• Maintain standard checklists and documentation for internal and partner support
• Continue learning and researching developments and trends in the IT environment
• Help maintain a safe, clean and hazard-free office environment
• Manage meeting room setups
• Respond to physical office repair and maintenance requests
• Support general safety on the office floor
• Deliver customer-focused service that promotes satisfaction and engagement

Explore First Line Support Technician at Harambee Youth Employment…. Review requirements and application details.