Director, Client Engagement – Knowledge & Legal Research Services

Harbor

. Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals .

Posted 10/22/2026full-timeRemote • United States, United Kingdom, CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledge and Research Services, with a strong focus on client engagement, proposal development, and strategic delivery management. Proven ability to lead thought leadership initiatives and build relationships within the legal and professional services sectors.

Highest-signal resume keywords

Client Relationship DevelopmentProposal DevelopmentKnowledge & Research ServicesThought LeadershipSalesforce CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proposal DevelopmentStatement of Work CreationScoping InputsPricing ModelsMarket Analysis

Soft Skills

Excellent CommunicationFacilitation SkillsPresentation SkillsCollaborative ApproachCommercial Judgement

Tools & Technologies

SalesforceCRM Platforms

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree in Library and Information Science (MLIS) or JD

Industry Keywords

Knowledge ServicesResearch ServicesProfessional ServicesLaw FirmAdvisory Services

About the role

Key responsibilities & impact

Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals
Lead discovery conversations to understand client priorities, challenges, and desired outcomes
Shape client needs into practical engagement approaches with subject matter and delivery experts
Partner with Client Engagement on opportunities and extend existing client relationships
Develop scope, assumptions, resourcing, proposals, and Statements of Work with delivery leaders
Contribute to pricing and commercial models supporting margin objectives
Track opportunities, pipeline reviews, and forecasting
Own growth, performance, and P&L for Interim Research services
Oversee delivery quality and placement success
Define strategy to improve utilization, margins, and scalability
Lead handover from engagement development to delivery and clarify scope and expectations
Support client communication, resolve scope questions, identify follow-on opportunities, and apply delivery lessons learned
Oversee planning and delivery of BLISS and LINKS
Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars
Partner with Marketing on service-offering messaging
Build relationships with legal-market library, research, knowledge, and innovation leaders
Represent Harbor at industry events, client meetings, and roundtables
Bring market trends and emerging client needs into service development
Help colleagues identify opportunities for Knowledge & Research Services

Requirements

What you’ll need

Bachelor’s degree required
Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services
Experience developing proposals, Statements of Work, and scoping or pricing inputs
Strong understanding of the priorities of law firm library, research, and knowledge functions
Experience with thought leadership, events, or market-facing programmes
Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders
Strong commercial judgement and a collaborative approach to working with delivery teams
Experience with Salesforce or similar CRM platforms preferred
Reliable internet connection for virtual working

Benefits

Comp & perks

Fully remote work arrangement
Approximately 20–30% travel
Equal opportunity employment