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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within a SaaS environment, with strong analytical skills and the ability to implement KYC screening. Possesses excellent communication abilities in English and a people-first mindset to effectively address customer inquiries and concerns.
Highest-signal resume keywords
Customer Support ExperienceKYC Screening ImplementationStrong Analytical SkillsExcellent Communication SkillsBachelor’s Degree in Relevant Field
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KYC ScreeningCustomer SupportAnalytical SkillsProblem SolvingMultitaskingAttention to DetailIT SkillsSaaS KnowledgeMS Office ProficiencyWorkflow Understanding
Soft Skills
Emotional IntelligenceEmpathyTeam SpiritPositive AttitudeEagerness to Learn
Industry Keywords
SaaSBusiness AdministrationMaritimeShipping OperationsComputer ScienceCustomer InquiriesNight ShiftsEuropean Union Work EligibilityMilitary ObligationsKnowledge Sharing
About the role
Key responsibilities & impact- Become a HarborLab product expert
- Serve as the first point of contact for customers and partners using the platform
- Address queries through telephone, email, and live chat
- Develop deep understanding of key clients’ workflows to resolve sophisticated issues
- Support escalations and high-priority issues with senior team members
- Collaborate across functional teams to deliver prompt solutions and proactively address customer concerns
- Implement KYC screening on registered partner entities within the system
- Work night shifts to address customer inquiries and provide relevant solutions efficiently
Requirements
What you’ll need- 0-2 years of prior experience in Partners Support/Customer Support in a SaaS company
- Bachelor’s degree in Business Administration/Maritime/Shipping Operations/Computer Science or related field
- People-first mindset, team spirit and knowledge sharing
- Strong analytical skills and goal-oriented mindset with attention to detail
- Good IT skills and the ability to learn new software tools quickly
- High levels of emotional intelligence and empathy
- Eagerness to learn and grow
- Strong motivation and positive attitude
- Ability to work independently as well as part of a team and ability to multitask under pressing deadlines
- Strong communication skills and the ability to follow customer narratives to understand their point of view and find appropriate solutions
- Excellent knowledge of MS Office
- Ability to communicate confidently and clearly in English, both verbally and in written
- Fulfilled military obligations (where applicable)
- Willingness and ability to work mainly night shifts
- Legal right to work in the European Union
Benefits
Comp & perks- 30 days of paid annual leave
- Comprehensive private health insurance coverage for your entire family
- Hybrid way of work
- Life Coach and Kick-Boxing Sessions
- Low-price, high quality lunch in the office
- Fitness Center discount close to the office
- Attractive compensation package based on experience and skillset