HarborLab

Implementation Specialist

• Translate client requirements into working back-office configurations, including workflows, approval rules, users, cost categories and client-specific settings
• Ensure configurations are accurate, documented and ready before go-live
• Build understanding of shipping companies' workflows, priorities and platform needs
• Build and maintain realistic, reliable demo environments for Sales
• Prepare tailored demo data and scenarios for prospects
• Support product launches and go-to-market activities
• Draw on engineering resources to automate demo environment setup and maintenance
• Set up and manage integration environments
• Coordinate with client IT teams and engineers
• Run training, system integration testing (SIT) and user acceptance testing (UAT) sessions
• Track issues through resolution and keep stakeholders informed of status and next steps
• Act as Product Manager for selected sub-teams
• Lead work arising from client feedback or special projects
• Own feature specifications from start to finish, including user stories and acceptance criteria
• Work with engineers and QA during delivery
• Verify shipped features solve the intended problems

Junior Product Implementation Manager