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Regional Service & Technical Training Manager
Hardy Process Solutions. Manage regional service requests, schedules, and resources to provide timely customer support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service operations for industrial instrumentation and weighing systems, with a strong focus on technical training development and delivery. Proven ability to resolve complex technical issues and enhance service partner capabilities through effective communication and collaboration.
Highest-signal resume keywords
5+ Years Experience In Industrial InstrumentationWeighing Systems ExpertiseTechnical Training Development And DeliveryComplex Technical Issue ResolutionMicrosoft 365 Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationCommissioningCalibrationTroubleshootingService DocumentationRoot Cause AnalysisTechnical SupportService Quality ImprovementTraining Material CreationKnowledge Assessment
Soft Skills
Excellent Communication SkillsCustomer-Focused AttitudeCollaboration Across FunctionsPositive AttitudeCoaching And Onboarding
Tools & Technologies
ERP ToolsCRM Tools
Industry Keywords
Process AutomationField IntegrationService OperationsService Partner CapabilitiesContinuous Improvement
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage regional service requests, schedules, and resources to provide timely customer support
- Oversee installation, commissioning, calibration, and preventive maintenance for process weighing systems
- Maintain accurate service documentation and promote adherence to safety requirements and service procedures
- Provide advanced technical support for complex product, application, and system troubleshooting
- Support customers and service partners remotely and on-site to diagnose issues and restore reliable operation
- Document root causes and corrective actions, engaging engineering when needed
- Assess training needs and develop practical courses for customers, service partners, and internal teams
- Deliver onsite, virtual, and factory-based technical instruction
- Create and maintain training materials, hands-on exercises, and knowledge assessments
- Identify regional service coverage and technical skill gaps and recommend solutions
- Onboard and coach service providers on Hardy products, diagnostic tools, and service best practices
- Assess technical readiness through practical demonstrations and provide follow-up support
- Partner with sales, product management, and engineering to align service and training support with customer needs
- Communicate field issues, application challenges, and customer feedback to inform product and documentation improvements
- Support product introductions by preparing training content and building service-partner readiness
- Track service response, issue resolution, recurring problems, and customer feedback
- Evaluate training effectiveness and implement improvements to procedures, delivery, and knowledge resources
Requirements
What you’ll need- High school diploma; some college preferred
- 5+ years of related experience in industrial instrumentation, process automation, or weighing systems
- Strong understanding of weighing systems, load cells, and field integration, including installation, commissioning, calibration, and troubleshooting
- Ability to coordinate regional service operations
- Ability to resolve complex technical issues
- Ability to develop and deliver technical training
- Ability to strengthen service partner capabilities
- Ability to collaborate across functions
- Ability to drive service quality and continuous improvement
- Excellent verbal and written communication skills
- Ability to explain technical concepts clearly
- Passion for the industry and a positive, customer-focused attitude
- Proficiency in Microsoft 365 and ERP/CRM tools
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Benefits
Comp & perks- Hybrid or remote work options depending on location
- Collaborative, growth-focused culture
- Employees empowered to innovate, contribute, and excel