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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying and supporting enterprise security or endpoint products, with strong technical troubleshooting skills and a focus on improving customer deployment experiences. Proficient in maintaining documentation and collaborating with cross-functional teams to enhance workflows and automate processes.
Highest-signal resume keywords
Enterprise Security DeploymentMDM Platform FamiliaritySSO/Identity ConfigurationTechnical TroubleshootingCustomer-Facing Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deployment SupportTechnical TroubleshootingRoot Cause AnalysisLog AnalysisNetwork SetupEndpoint SetupBrowser Extension RolloutCode Reading/Writing
Soft Skills
Customer Feedback ReceptionProactive MindsetOwnership OrientationOperational Discipline
Tools & Technologies
IntuneJamfWindowsLinuxMacOS
Industry Keywords
Customer SupportTechnical EnablementDocumentation MaintenanceProduct Roadmap FeedbackAutomation
Tech Stack
Tools & technologiesJamfLinuxMacOS
About the role
Key responsibilities & impact- Onboard customers and provide day-to-day customer support
- Troubleshoot technically difficult deployment problems
- Pull logs, HAR files, and configurations when issues occur
- Write clear root cause analyses and provide focused escalations to engineering
- Provide technical support during onboarding as a technical enablement partner
- Identify opportunities to improve and strengthen the customer deployment experience
- Maintain internal guides and customer-facing documentation
- Feed field findings into the product roadmap
- Partner with Customer Success, Solutions Architecture, QA, and other teams
- Automate repeat work, address root causes, and improve customer and colleague workflows
Requirements
What you’ll need- Must be located in the United States and in the Eastern Time Zone
- Must have authorization to work in the United States without employer visa sponsorship
- Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments
- Familiarity with MDM platforms such as Intune, Jamf, or similar
- Experience with browser extension rollout
- Experience with SSO/identity configuration
- Experience with network or endpoint setup
- Comfortable working in Windows, Linux, and macOS environments
- Strong customer-facing communication and technical troubleshooting ability
- Ability to gather evidence, coordinate through issues, and close issues cleanly
- Operational discipline to document fixes and create tracked processes
- Ability to read or write code is a bonus, not a core requirement
- Comfortable receiving direct customer feedback and working in a fast-moving team
- Inquisitive, proactive, and ownership-oriented mindset
- AI-first mindset and interest in automating repetitive work
Benefits
Comp & perks- Competitive pay and meaningful equity
- 401k pension plan
- Generous PTO
- Flexible hybrid work
- Annual global off-sites
- Comprehensive benefits
- Small, high-trust team environment
- Continuous learning
- Leadership focused on employee growth
- Real ownership in shaping the product, culture, and company direction