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Tech Stack
Tools & technologiesCloudFirewallsKubernetesLinux
About the role
Key responsibilities & impact- Support broadband solutions rollout from early pre-sales engagements through production deployment
- Own the design, integration, and testing of broadband access systems
- Turn architecture drawings into working IP network solutions and detailed customer installation and integration plans
- Act as the key technical liaison on customer projects
- Communicate solution requirements to internal teams and clients and provide clear technical direction
- Take ownership of project tasks end-to-end
- Support client lab integration, testing, qualification, field trials, and production deployments of the access network platform
- Train clients on system operation and troubleshooting
- Test new software and hardware and report and track defects to engineering
- Provide on-site and remote technical support
- Diagnose and resolve customer issues and escalate through Harmonic's 24/7 Technical Assistance Center as needed
- Report to the Director, Broadband System Integration
- Work on key customer accounts in North American time zones
Requirements
What you’ll need- Bachelor's degree in Computer Science, Telecommunications, or equivalent
- 5+ years of experience integrating, testing, or operating networks in an internet service provider or telecommunications environment
- Strong expertise in IP routing (BGP, OSPF), Layer 2 technologies (VLAN/802.1Q, QinQ, LACP, MSTP), network overlays (VXLAN, MPLS), IP multicast (IGMP, PIM), and vBNG functions (subscriber management, PPPoE/IPoE, QoS enforcement), including design, configuration, and troubleshooting
- Strong Linux networking skills, including troubleshooting routing, interfaces, packet captures, firewalls, tunnels, timing, and performance issues
- Experience with Wireshark or equivalent tools for packet and protocol analysis
- Ability to understand technical documentation, network protocol standards and RFCs, software and hardware configuration guides, schematics, work instructions, and test procedures
- Ability to develop and present technical solutions to customers and internal teams
- Strong problem-solving, analytical, and communication skills
- Business-level fluency in English, written and verbal
- Understanding of service provider network and service design is a plus
- Knowledge of PON technologies and BBF network architecture standards, including TR-101, TR-156, and TR-178, is a plus
- Familiarity with the OMCI protocol (ITU-T G.988) is a nice-to-have bonus
- Experience with cloud-based Kubernetes networking is a plus
- Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is a plus
Benefits
Comp & perks- 100% remote work anywhere in Mexico
- Occasional travel to customer labs or deployment sites, up to 50%
- Occasional travel to Harmonic corporate offices for training