Harmonic

Solutions Engineer

• Support broadband solutions rollout from early pre-sales engagements through production deployment
• Own the design, integration, and testing of broadband access systems
• Turn architecture drawings into working IP network solutions and detailed customer installation and integration plans
• Act as the key technical liaison on customer projects
• Communicate solution requirements to internal teams and clients and provide clear technical direction
• Take ownership of project tasks end-to-end
• Support client lab integration, testing, qualification, field trials, and production deployments of the access network platform
• Train clients on system operation and troubleshooting
• Test new software and hardware and report and track defects to engineering
• Provide on-site and remote technical support
• Diagnose and resolve customer issues and escalate through Harmonic's 24/7 Technical Assistance Center as needed
• Report to the Director, Broadband System Integration
• Work on key customer accounts in North American time zones

Network Design and System Integration Engineer

• Support broadband solutions rollout from early pre-sales engagements through production deployment
• Own the design, integration, and testing of broadband access systems
• Turn architecture drawings into working IP network solutions and detailed customer installation and integration plans
• Act as the key technical liaison on customer projects
• Communicate solution requirements to internal teams and clients and provide technical direction
• Support client lab integration, testing, qualification, field trials, and production deployments of the access network platform
• Train clients on system operation and troubleshooting
• Test new software and hardware and report and track defects to engineering
• Provide on-site and remote technical support
• Diagnose and resolve customer issues and escalate through Harmonic's 24/7 Technical Assistance Center as needed
• Report to the Director, Broadband System Integration
• Work on key customer accounts in North American time zones

• Own the design, integration, and testing of broadband access systems
• Turn architecture drawings into working IP network solutions and detailed customer installation and integration plans
• Act as the key technical liaison on customer projects
• Communicate solution requirements to internal teams and clients, provide technical direction, and own tasks end-to-end
• Support client lab integration, testing, qualification, field trials, and production deployments of the access network platform
• Train clients on system operation and troubleshooting
• Test new software and hardware, and report and track defects to engineering
• Provide on-site and remote technical support
• Diagnose and resolve customer issues, escalating through Harmonic's 24/7 Technical Assistance Center as needed
• Support broadband solutions rollout from early pre-sales engagements through production deployment
• Report to the Director, Broadband System Integration
• Work on key customer accounts in North American time zones