Director of Revenue Operations

Harmony

. Partner with executive and GTM leadership on annual and quarterly planning, including bookings targets, capacity, headcount, and budgets .

Posted 10/23/2026full-timeNew York City • New York • United StatesLead💰 $180,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Operations and GTM strategy, with a strong focus on Salesforce administration, AI-powered workflows, and data-driven decision-making. Proven ability to manage cross-functional operations across Sales, Marketing, and Customer Success while delivering actionable insights and recommendations to executives.

Highest-signal resume keywords

Revenue Operations ExperienceSalesforce AdministrationAI-Powered Workflow DevelopmentForecasting Model BuildingB2B SaaS Operations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Forecasting ModelsSales Compensation ProgramsData Quality WorkflowsSales Pipeline ManagementAnalytical SkillsSpreadsheet ProficiencyBI Tools ExperiencePricing ApprovalsQuote-to-Cash ProcessesAutomation Tools

Soft Skills

Clear CommunicationPresentation SkillsOwnershipPrioritization in Ambiguity

Tools & Technologies

SalesforceHubSpotGongNooksOcean.ioLinkedIn Sales NavigatorAPIsAutomation Tools

Industry Keywords

B2B SaaSGTM StrategyCustomer SuccessSales OperationsMarketing AutomationARRNRRCACLTVDeal Desk Management

About the role

Key responsibilities & impact

Partner with executive and GTM leadership on annual and quarterly planning, including bookings targets, capacity, headcount, and budgets
Build scenario-based planning models
Partner with the CRO on territories, quotas, and sales compensation plans
Administer commissions with automation, checks, and exception handling
Establish forecasting and pipeline review processes
Build AI agents to identify stalled deals, missing next steps, and deal-risk changes
Measure marketing investment from first touch through opportunity creation and ARR
Improve SDR productivity through account research, prioritization, and prospecting workflows
Own Salesforce administration and architecture
Manage and integrate the GTM technology stack
Establish data standards, stage definitions, ownership rules, and data-quality workflows
Build dashboards and internal applications for pipeline, conversion, win rates, sales cycles, ARR, NRR, and churn
Maintain integrations and data foundations for AI agents with access controls, documentation, and monitoring
Own Sales, Marketing, and Customer Success operations, including pipeline, marketing automation, lead routing, renewals, expansion, customer health, and retention reporting
Partner with teams to prioritize automation, support adoption, and measure outcomes
Own pricing, discount approval, quoting, contract, and quote-to-cash workflows
Build checks across opportunities, quotes, and contracts
Deliver executive and board GTM reporting and recommendations
Monitor KPIs, risks, and opportunities
Align cross-functional teams around shared definitions, metrics, and processes
Continuously improve and validate AI agents and internal tools

Requirements

What you’ll need

6+ years in Revenue Operations, Sales Operations, or GTM strategy
At least three years in a senior or lead role at a B2B SaaS company
Experience owning operations across Sales, Marketing, and Customer Success
Hands-on marketing systems and funnel management experience
Hands-on Salesforce administration and architecture experience
Experience building AI-powered workflows, AI agents, or internal tools
Comfort connecting systems, working with APIs and automation tools, and using AI-assisted coding
Track record of building forecasting models, territory and quota plans, and sales compensation programs
Strong analytical skills and advanced spreadsheet proficiency
Experience with BI tools and SaaS metrics such as ARR, NRR, CAC, LTV, and pipeline coverage
Experience managing deal desk, pricing approvals, or quote-to-cash processes
Ability to build processes from scratch, prioritize in ambiguity, and take full ownership as an individual contributor
Clear written and verbal communication, including presenting recommendations to executives and the board
Availability to work from Harmony’s New York City office four days per week
Additional valued experience includes HubSpot, Gong, Nooks, Ocean.io, LinkedIn Sales Navigator, international GTM teams, Finance or FP&A, and relevant certifications

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) with company matching
High-quality equipment for your work
Equity