Customer Experience Engineer I/II

Harness

. Own customer cases end-to-end, including triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure .

Posted 10/7/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $100,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer-facing engineering roles with a strong focus on Kubernetes, ECS, Docker, and major cloud platforms like AWS, GCP, or Azure. Proficient in scripting and CI/CD concepts, with the ability to create diagnostic tools and documentation to enhance operational efficiency.

Highest-signal resume keywords

KubernetesECSDockerAWSGCP

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scripting in PythonScripting in Node.jsScripting in BashCI/CD ConceptsLinux Fundamentals

Soft Skills

Clear Written CommunicationVerbal Communication

Tools & Technologies

Observability ToolingInfrastructure-as-CodeAI AgentsSecrets Management

Industry Keywords

Customer-Facing EngineeringDevOpsSREPlatform Role

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformJavaScriptKubernetesLinuxNode.jsPython

About the role

Key responsibilities & impact

Own customer cases end-to-end, including triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure
Participate in occasional customer build engagements, approximately 20–30% of the time, shadowing and co-building alongside a senior engineer
Contribute to customer-facing tooling and small product fixes with Product and Engineering
Turn casework patterns into reusable diagnostics, dashboards, and bug fixes
Lead or actively participate in customer calls and screen shares
Build internal scripts and diagnostic tools to accelerate casework
Develop exposure to AI/LLM-powered internal tooling
Create runbooks, playbooks, and reusable templates for the broader team
Progress toward independently leading customer build engagements
Gain exposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management

Requirements

What you’ll need

2+ years in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent depth from internships, personal projects, or open-source work
Hands-on experience with Kubernetes, ECS, and Docker
Experience with at least one major cloud platform: AWS, GCP, or Azure
Solid grasp of CI/CD concepts and Linux/networking fundamentals
Scripting ability in Python, Node.js, Bash, or similar
Coding experience through coursework, projects, or professional work sufficient to read source code and make small, guided changes
Clear written and verbal communication; comfortable driving customer calls and writing findings for engineers and managers
Ability to learn quickly and work hands-on in unfamiliar systems

Benefits

Comp & perks

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement