Senior Customer Architect

Harness

. Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $180,000 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementations and adoption programs within the Harness AppSec portfolio, leveraging deep knowledge of cloud architectures, application security, and DevOps practices. Capable of providing technical guidance, analyzing customer data for optimization, and collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Customer Implementation ManagementCloud Infrastructure ExpertiseKubernetes Ecosystem ProficiencyApplication Security KnowledgeTechnical Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringSolutions ArchitectureTechnical ConsultingSecurity EngineeringCloud TechnologiesContainer OrchestrationCI/CDScriptingProgrammingApplication Security

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship-Building SkillsProblem-Solving SkillsAnalytical Skills

Tools & Technologies

AWSGCPAzureTerraformCloudFormationKubernetesJenkinsGitHub ActionsServiceNowHarness Pipelines

Industry Keywords

DevOpsSecOpsApplication SecurityAI SecurityWeb SecuritySASTDASTAPI Security TestingPenetration TestingSIEM

Tech Stack

Tools & technologies

AWSAzureCloudEC2Google Cloud PlatformJenkinsKubernetesLinuxOpenShiftPythonServiceNowTerraformGo

About the role

Key responsibilities & impact

Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio
Provide hands-on technical guidance and consulting throughout onboarding, implementation, adoption, and value realization
Develop strategic account success plans and align with customer leadership
Maintain deep knowledge of the Harness platform, AppSec modules, AI applications and security, DevOps, SecOps, application security, cloud architectures, networks, infrastructure, and industry trends
Analyze customer usage data to identify trends, adoption gaps, and optimization opportunities
Deliver actionable recommendations across technology, process, and people dimensions
Provide customer feedback to product management and collaborate with sales, product, and engineering teams
Conduct business reviews and customer check-ins
Identify at-risk accounts through churn and adoption analysis
Contribute to customer success processes, tools, resources, reference architectures, best-practice guides, and enablement content
Participate in Harness Community forums

Requirements

What you’ll need

7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry
5+ years of experience with multiple cloud, infrastructure, container, orchestration, CI/CD, DevOps, scripting, and application security solutions
Cloud and infrastructure experience with AWS, GCP, Azure, Terraform, CloudFormation, and Linux
Experience with Kubernetes, Helm, Kustomize, OpenShift, or PCF
Experience with Jenkins, GitHub Actions, GitLab CI, Harness Pipelines, Jira, or ServiceNow
Programming and scripting experience with Python, Bash, YAML, and optionally Go
Knowledge of SAST, DAST, SCA, IAST, SBOM generation, API security testing, penetration testing fundamentals, SIEM, and SOAR platforms
Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security preferred
Ability to learn and work with emerging AI, DevOps, cloud, and security technologies
Exceptional interpersonal, communication, and relationship-building skills
Excellent problem-solving and analytical skills
Ability to manage multiple priorities and deadlines
Kubernetes ecosystem expertise, including Kubernetes, Helm, releases, upgrades, and troubleshooting
In-depth AWS experience, including infrastructure provisioning, VPC, EKS, S3, EBS, EFS, and EC2
Linux ecosystem expertise
Troubleshooting skills for Kubernetes, cloud, and Linux environments
Programming/scripting experience and ability to write custom integrations
Bachelor's degree in a related field is preferred