Field Service Technician

Harpak-ULMA Packaging

. Troubleshoot and repair various packaging machines, with a focus on multi-head weighers .

Posted 10/10/2026full-timeRemote • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting mechanical and electrical machine issues, particularly with multi-head weighers, while providing exceptional customer service and technical support. Proficient in using technology tools for efficient reporting and documentation.

Highest-signal resume keywords

Troubleshooting Mechanical IssuesTroubleshooting Electrical IssuesMulti-Head Weigher ExperienceProficiency in PLC SystemsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical Systems ProficiencyElectrical Systems ProficiencyHigh Precision SkillsBlueprint ReadingElectrical Schematic Interpretation

Soft Skills

Excellent Communication SkillsCustomer Service Orientation

Tools & Technologies

MS Office SuiteWindows PlatformService DatabasesCRMsFileMaker

Certifications & Qualifications

High School DiplomaGEDTechnical Schooling in Electricity or Electronics

Industry Keywords

Packaging MachinesTray FormersTray SealersFillersDosersForm/Fill/Seal Machines

About the role

Key responsibilities & impact

Troubleshoot and repair various packaging machines, with a focus on multi-head weighers
Provide on-site and remote support to resolve customer issues efficiently
Install tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and other packaging equipment
Deliver exceptional customer service by proactively identifying solutions
Follow up on customer inquiries
Provide technical phone support
Collaborate with technicians, engineers, and service managers on complex issues
Participate in training programs
Document service calls and solutions in detail
Use technology tools for efficient reporting and knowledge retention

Requirements

What you’ll need

Minimum of 5 years in a technical field
At least 3 years troubleshooting mechanical and electrical machine issues
Prior experience with multi-head weighers is essential
Proficiency in mechanical, electrical, and PLC systems
High precision and close tolerance proficiency
High school diploma or GED required
Technical schooling and/or work experience in electricity, electronics, or equipment maintenance
Willingness to travel 70-85% of the time
Valid driver's license
Ability to obtain a passport for travel
Familiarity with MS Office Suite and Windows platform
Ability to use service databases and CRMs, such as FileMaker
Excellent communication and customer service skills
Ability to read and interpret mechanical blueprints and electrical schematics

Benefits

Comp & perks

Robust benefits package
Extensive training through the Online Learning Management System, on-site at company facilities, and through shadowing experienced technicians
Opportunity to grow and develop skills across various product lines
Innovative environment focused on innovation and continuous improvement