Harpak-ULMA Packaging

Field Engineer

• Troubleshoot and repair various packaging machines, with a focus on multi-head weighers
• Provide on-site and remote support to resolve customer issues efficiently
• Install tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and other packaging equipment
• Deliver exceptional customer service by proactively identifying solutions
• Follow up on customer inquiries
• Provide technical phone support
• Collaborate with technicians, engineers, and service managers on complex issues
• Participate in training programs
• Document service calls and solutions in detail
• Use technology tools for efficient reporting and knowledge retention

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