Account Follow-Up Representative I

Harris Computer

. Review and resolve outstanding insurance balances for hospital patient accounts .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing hospital patient accounts, including resolving outstanding insurance balances and verifying claim payment statuses. Exhibits strong organizational skills and attention to detail while adhering to HIPAA regulations and collaborating effectively with teams.

Highest-signal resume keywords

Insurance Claims ManagementMicrosoft Office Suite ProficiencyCustomer Service Experience in HealthcareHIPAA ComplianceData Entry and Retrieval

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Claims ManagementData Entry and RetrievalNumerical SkillsArithmetic ComputationsDatabase Software Experience

Soft Skills

Excellent Verbal and Written CommunicationMeticulous Attention to DetailStrong Organizational SkillsProactive Problem-SolvingAbility to Work Autonomously

Tools & Technologies

Microsoft Office SuiteMulti-Line Telephone SystemsVoIP Software

Industry Keywords

Healthcare IndustryHIPAA Privacy and SecurityPatient AccountsInsurance PayorsCollection Regulations

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Review and resolve outstanding insurance balances for hospital patient accounts
Learn multiple hospital systems and conduct research on unpaid claims
Verify claim payment status, rebill insurance, correct financial class, and document resolution steps
Work an average of 30-40 patient accounts per workday for assigned payors
Complete assigned payor denials and zero-pay reports within 48 hours
Communicate with insurance companies regarding outstanding balances
Research accounts and route them through appropriate workflows
Document research findings and next steps toward resolution
Review and recommend account adjustments according to payor and client guidelines
Participate in projects assigned by team leads or managers
Collaborate with other teams and departments on project issues and workflows
Complete role-based education and assigned learning courses by deadlines
Maintain MEDHOST’s Quality Management System and meet applicable regulatory requirements
Accurately submit worked time by departmental deadlines
Maintain knowledge of insurance payors, collection regulations, and the healthcare industry
Attend training, team meetings, and departmental meetings
Respond promptly to emails, calls, voicemails, Microsoft Teams messages, and correspondence
Adhere to HIPAA Privacy and Security requirements
Perform other duties as assigned

Requirements

What you’ll need

1-3 years of hands-on experience with standard office software and computer applications
Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
Experience using database software for accurate data entry and retrieval
Experience using multi-line telephone systems or VoIP software
Strong numerical skills and ability to perform accurate arithmetic computations
High School or equivalent diploma required
1+ years’ experience in related field of customer service and in a medical field
Excellent verbal and written communication skills
Meticulous attention to detail
Strong organizational and time-management skills
Ability to prioritize and manage multiple tasks simultaneously
Proactive problem-solving approach
Ability to work autonomously and collaborate effectively within a team
Ability to handle sensitive and confidential information, including PHI, in compliance with privacy protocols
Ability to learn new software, systems, and processes efficiently
Adherence to HIPAA Privacy and Security requirements

Benefits

Comp & perks

Plenty of opportunities to grow your career
Comprehensive medical, dental, and vision benefits
3 weeks of vacation plus 5 personal days to recharge
Employee stock ownership
RRSP program
401k + matching
A chance to give back through community involvement
Flexible work arrangements to suit your lifestyle
Casual work environment
Comprehensive benefit package
Opportunity to learn
Award-winning culture