Harris Computer

Account Representative

• Review and resolve outstanding insurance balances on hospital patient accounts
• Learn multiple hospital systems and conduct research analysis
• Work basic to complex outstanding insurance claims
• Work closely with third-party payors to resolve unpaid claims
• Follow up on outstanding hospital patient accounts and verify claim payment status
• Rebill patient insurance, correct financial class, and document resolution steps
• Work an average of 40–50 accounts per workday
• Process assigned payor denials and zero-pay reports within 24 hours
• Gather demographic, clinical, medical-record, authorization, and insurance information
• Analyze and communicate denial/variance trends and payor issues
• Prepare less complex claims for reconsiderations and appeals
• Assist leadership in managing assigned accounts receivable and resolving balances within 90 days post-discharge
• Deliver education and training for new hires and assist less experienced representatives
• Research patient accounts and route them through appropriate workflows
• Review and recommend account adjustments according to guidelines
• Complete projects assigned by team leads or managers
• Collaborate with internal teams and departments on project issues and workflows
• Maintain MEDHOST Quality Management System effectiveness and meet regulatory requirements
• Attend role-based education courses, meetings, and training
• Respond to emails, calls, voicemails, Microsoft Teams messages, and correspondence
• Accurately submit worked time by departmental deadlines
• Maintain knowledge of insurance payors and collection regulations
• Adhere to HIPAA privacy and security requirements
• Perform other duties as assigned

Account Follow Up Representative II

• Review and resolve outstanding insurance balances on hospital patient accounts
• Learn and work across multiple hospital systems
• Research and analyze basic to complex outstanding insurance claims
• Follow up on outstanding accounts, verify claim payment status, rebill insurance, correct financial class, and document resolution steps
• Work an average of 40–50 accounts per workday for assigned payors
• Work assigned payor denials and zero-pay reports within 24 hours
• Gather demographic, clinical, medical record, authorization, and insurance information needed to pay claims
• Analyze and communicate denial, variance, and payor issues with internal teams and departments
• Prepare less complex claims for reconsiderations and appeals
• Assist leadership in managing assigned accounts receivable and resolving balances at 90 days post-discharge
• Work with third-party payors to resolve outstanding balances
• Deliver education and training to new hires and assist less experienced representatives
• Research patient accounts and route them through appropriate workflows
• Review and recommend account adjustments according to payor, company, and client guidelines
• Complete projects assigned by team lead or manager
• Partner with teams and departments to resolve project issues, concerns, and workflows
• Maintain MEDHOST Quality Management System effectiveness and implementation
• Attend role-based education courses and complete special projects
• Accurately submit worked time by departmental deadlines
• Maintain knowledge of insurance payors and collection regulations
• Attend training classes, team meetings, and departmental meetings
• Respond promptly to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence
• Adhere to HIPAA Privacy and Security requirements
• Perform duties in accordance with company policies and procedures

Account Follow-Up Representative II

Solutions Engineer

• Lead end-to-end proposal development for library system procurements, including ILS/LSP, discovery, digital resource management, and analytics
• Build and refine AI agents to improve efficiency and expand the proposal pipeline
• Develop proposal strategies aligned with functionality, interoperability, accessibility, and total cost of ownership criteria
• Manage timelines, schedules, deliverables, and cross-functional proposal teams
• Review proposals for technical accuracy, completeness, defensibility, gaps, risks, and over-commitments
• Handle prospect follow-up questions and clarification requests after proposal submission
• Support technical questionnaires, security reviews, and requirements clarification
• Maintain and enhance the Loopio knowledge base, including reusable library-technology content, case studies, methodologies, and templates
• Participate in content review cycles and follow knowledge-base governance standards
• Deliver product demonstrations for APAC customers and prospects
• Present occasional product webinars and additional demos, including scripted RFP demos and oral presentations
• Prepare and maintain demo environments, scripts, and datasets
• Write persuasive content covering library workflows, discovery, interoperability, cloud architecture, hosting, security, and data privacy
• Translate technical platform capabilities into outcomes for librarians, faculty, and patrons
• Develop strategic messaging, executive summaries, and value narratives for academic, public, consortia, and K–12 segments
• Partner with Sales, Pre-Sales, Product, Engineering, Implementation, Support, Marketing, and other teams
• Ensure compliance with procurement requirements, mandatory forms, technical matrices, pricing structures, terminology, metadata standards, and accessibility requirements
• Edit and proofread proposal materials
• Integrate competitive intelligence on library platforms and support win/loss reviews
• Customize proposals, track proposal success metrics, and continuously improve proposal processes

Proposal and Solutions Consultant

Director

• Manage and develop frontline managers, team leads, and staff across revenue cycle functions
• Oversee day-to-day operations to ensure performance standards, productivity targets, and service levels are met
• Promote accountability, teamwork, and continuous improvement
• Ensure accurate and timely execution of billing, cash posting, collections, accounts receivable follow-up, and denial management
• Monitor workflow distribution and adjust resources to meet client needs
• Escalate operational risks or issues to senior leadership
• Identify inefficiencies and recommend process improvements
• Assist in implementing standard workflows, policies, and best practices
• Support automation and optimization initiatives, including technology and AI-driven solutions
• Maintain relationships with client contacts and operational leaders
• Participate in client meetings and provide performance and initiative updates
• Address client concerns and ensure timely issue resolution
• Track and analyze KPIs, productivity metrics, and financial outcomes
• Prepare presentations, reports, and dashboards for leadership and clients
• Identify trends and recommend corrective actions
• Ensure adherence to CMS guidelines, payer rules, and billing/coding regulations
• Support quality assurance programs and audits
• Assist with corrective actions for compliance gaps
• Support budget adherence, staffing, productivity, and operational expenses
• Assist in forecasting and monitoring revenue cycle performance against targets
• Optimize revenue cycle systems and workflows
• Collaborate with internal teams and vendors to resolve system issues and enhance functionality
• Promote effective use of reporting and operational tools
• Support onboarding and training for new staff
• Assist with ongoing education initiatives
• Mentor managers and staff
• Provide operational expertise for sales discussions and client presentations
• Gather data and insights for proposals and service improvements

Assistant Director, Revenue Cycle Management

Full-stack Engineer

• Write code and contribute to the development of software applications, modules, or components
• Participate in requirements analysis, design, architecture, system integration, testing, and project management
• Test code to identify and fix bugs and ensure software quality and reliability
• Collaborate with software architects, designers, and product managers to align with project goals and timelines
• Design and build complex, scalable systems
• Lead technical discussions, make critical decisions, and drive consensus among team members

Senior Software Engineer

Consultant

• Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.
• Perform SQL Server database administration and support environments that may also include Oracle.
• Perform system administration for customer application and infrastructure environments.
• Monitor customer environments and proactively address availability, reliability, security, or performance concerns.
• Troubleshoot technical issues, identify root causes, and coordinate resolution across teams.
• Manage technical work through ticketing systems and maintain clear, accurate updates.
• Perform releases, patching, updates, configuration changes, and maintenance.
• Build understanding of customer environments, configurations, dependencies, and operational requirements.
• Identify recurring problems and improve processes through automation, monitoring, or documentation.
• Build long-term customer relationships and communicate technical information clearly.
• Prepare and deliver customer reports on environment health, maintenance, risks, and activities.
• Participate in 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required.
• Help administer highly available Azure infrastructure, virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.
• Develop scripts and automation for deployment, monitoring, administration, and maintenance.
• Support disaster recovery planning, testing, and execution for Azure environments.
• Manage user access, permissions, authentication, and password management.
• Support Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access.
• Participate in cloud implementation or migration projects.
• Create and improve technical documentation, runbooks, troubleshooting guides, and procedures.
• Participate in knowledge transfer, training, team discussions, internal improvement projects, and cross-functional issue resolution.
• Use AI tools responsibly for research, log analysis, scripting, documentation, troubleshooting, and automation.

Technical Consultant

• Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.
• Perform SQL Server database administration and support environments that may include Oracle.
• Perform system administration for customer application and infrastructure environments.
• Monitor customer environments and proactively address availability, reliability, security, and performance issues.
• Troubleshoot technical issues, identify root causes, and coordinate resolution across teams.
• Manage technical work through ticketing systems and maintain clear updates.
• Perform product releases, patching, updates, configuration changes, and maintenance.
• Build understanding of assigned customer environments, configurations, dependencies, and operational requirements.
• Identify recurring problems and improve processes through automation, monitoring, or documentation.
• Build long-term customer relationships and communicate technical information clearly.
• Prepare and deliver customer reporting on environment health, maintenance, risks, and activities.
• Participate in the 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required.
• Help administer highly available Azure infrastructure, including Linux and Windows virtual machines and Azure services.
• Support Azure databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.
• Develop scripts and automation for deployment, monitoring, administration, and maintenance.
• Support disaster recovery planning, testing, and execution for Azure environments.
• Manage user access, permissions, authentication, and password management.
• Create and improve technical documentation, runbooks, troubleshooting guides, and procedures.
• Participate in knowledge transfer, training, internal improvement projects, and cross-team issue resolution.
• Use AI tools responsibly for investigation, research, scripting, documentation, and automation.

Customer Support

• Resolve customer inquiries and provide personalized support
• Advise and guide customers on using and configuring the Everwin GX business management software
• Configure the software in MS SQL Server to ensure optimal performance
• Support consultants on their projects
• Participate in occasional development assignments
• Contribute to the knowledge base with best practices, tips, and procedures
• Monitor GX updates
• Use CRM tools, remote access tools, the knowledge base, and the customer portal

Customer Service Advisor

Project Manager

• Lead software implementation and upgrade projects from initiation through go-live and post-production stabilization.
• Manage project scope, schedule, budget, risks, issues, dependencies, and customer expectations.
• Serve as the primary customer-facing point of contact and trusted advisor.
• Facilitate project status meetings, executive steering committees, and governance reviews.
• Coordinate cross-functional teams including consulting, technical, conversion, reporting, training, testing, and support resources.
• Monitor project financial performance, forecasts, profitability, and change orders.
• Ensure compliance with PMO methodologies, standards, and governance requirements.
• Drive proactive risk management, issue resolution, and continuous improvement initiatives.
• Leverage modern AI technologies to enhance project delivery, productivity, reporting, forecasting, and customer outcomes.

Project Manager, Professional Services

Account Executive

• Win new municipal utility customers for the CIS Infinity platform and related products
• Own a new-logo quota across North American municipal electric, water, wastewater, and gas utilities
• Build target account plans identifying buying signals such as aging CIS platforms, contract expirations, leadership changes, and budget cycles
• Develop relationships with utility managers, finance directors, customer service leaders, IT leaders, and city or board decision makers
• Conduct discovery and connect operational pain to defensible business cases
• Apply MEDDPICC to qualify opportunities, manage the funnel, and maintain accurate pipeline and forecasts
• Report on pursuit health, win rates, and lessons from lost deals
• Engage prospects during needs assessment, budget planning, and consultant selection to shape RFP requirements
• Build relationships with utility consultants, procurement officers, and consulting firms
• Make bid or no-bid recommendations for RFPs
• Own RFP responses from kickoff to submission and coordinate product, professional services, and finance contributors
• Lead finalist demonstrations, reference calls, oral presentations, and best-and-final negotiations through contract signature
• Informally mentor a new sales team member, sales engineer, or sales intern
• Support account research, RFP preparation, discovery calls, demonstrations, and live pursuits
• Share sales learnings with leadership as the team expands in 2027 and 2028
• Use AI to analyze RFPs, extract requirements, draft responses, build proposals, research accounts, map stakeholders, prepare demonstrations, and create closing plans
• Work with sales leadership and R&D to document effective AI-assisted practices
• Measure AI process results using hours saved, proposal quality, bid volume, and win rate
• Travel approximately 50% as needed

Senior Account Executive

• Lead software implementation and upgrade projects from initiation through go-live and post-production stabilization.
• Manage project scope, schedule, budget, risks, issues, dependencies, and customer expectations.
• Serve as the primary customer-facing point of contact and trusted advisor.
• Facilitate project status meetings, executive steering committees, and governance reviews.
• Coordinate cross-functional consulting, technical, conversion, reporting, training, testing, and support teams.
• Monitor project financial performance, forecasts, profitability, and change orders.
• Ensure compliance with PMO methodologies, standards, and governance requirements.
• Drive proactive risk management, issue resolution, and continuous improvement initiatives.
• Leverage AI technologies to enhance project delivery, productivity, reporting, forecasting, and customer outcomes.

• Win new municipal utility customers for the CIS Infinity platform and related products
• Own a new-logo quota across North American municipal electric, water, wastewater, and gas utilities
• Build target account plans around aging CIS platforms, contract expirations, leadership changes, and budget cycles
• Develop relationships with utility managers, finance directors, customer service leaders, IT leaders, and city or board decision makers
• Conduct discovery and connect operational pain to defensible business cases
• Apply MEDDPICC to qualify opportunities, manage the funnel, and maintain pipeline and forecast accuracy
• Report on pursuit health, win rates, and lessons from lost deals
• Engage prospects during needs assessment, budget planning, and consultant selection to shape future RFP requirements
• Build relationships with utility consultants, procurement officers, and consulting firms
• Make bid or no-bid recommendations for RFPs
• Own RFP responses from kickoff through submission and coordinate product, professional services, and finance contributors
• Lead finalist demonstrations, reference calls, orals, and best-and-final negotiations through contract signature
• Informally mentor a new sales team member or sales engineer/intern during live pursuits
• Help prepare demonstrations aligned with utility requirements and workflows
• Share sales learnings with leadership as the team expands
• Use AI to analyze RFPs, extract requirements, draft responses, build proposals, research accounts, map stakeholders, prepare demos, and support closing plans
• Document and measure AI-assisted sales practices, including hours saved, proposal quality, bid volume, and win rate

• Win new municipal utility customers for the CIS Infinity platform and related products
• Own a new-logo quota across North American municipal electric, water, wastewater, and gas utilities
• Build target account plans based on aging CIS platforms, contract expirations, leadership changes, and budget cycles
• Develop relationships with utility managers, finance directors, customer service leaders, IT leaders, and city or board decision makers
• Run discovery connecting operational pain to defensible business cases
• Apply MEDDPICC to qualify opportunities, manage the funnel, and maintain accurate pipeline and forecasts
• Report on pursuit health, win rates, and lessons from lost deals
• Engage prospects during needs assessment, budget planning, and consultant selection to shape future RFP requirements
• Build relationships with utility consultants and procurement officers
• Make bid or no-bid recommendations for RFPs
• Own RFP responses from kickoff to submission and coordinate product, professional services, and finance contributors
• Lead orals, finalist demonstrations, reference calls, and best-and-final negotiations through contract signature
• Informally mentor a new sales team member and provide exposure to account research, RFP support, discovery calls, and demonstrations
• Help prepare demonstrations aligned with utility requirements and workflows
• Share sales learnings with leadership
• Use AI to analyze RFPs, extract requirements, draft compliant responses, and build tailored proposals
• Apply AI to account research, stakeholder mapping, demo preparation, and closing plans
• Work with sales leadership and R&D to document effective AI-assisted practices
• Measure AI impact through hours saved, proposal quality, bid volume, and win rate

• Lead software implementation and upgrade projects from initiation through go-live and post-production stabilization.
• Manage project scope, schedule, budget, risks, issues, dependencies, and customer expectations.
• Serve as the primary customer-facing point of contact and trusted advisor.
• Facilitate project status meetings, executive steering committees, and governance reviews.
• Coordinate cross-functional consulting, technical, conversion, reporting, training, testing, and support teams.
• Monitor project financial performance, forecasts, profitability, and change orders.
• Ensure compliance with PMO methodologies, standards, and governance requirements.
• Drive proactive risk management, issue resolution, and continuous improvement initiatives.
• Leverage modern AI technologies to enhance project delivery, productivity, reporting, forecasting, and customer outcomes.

Financial Planning and Analysis

• Build relationships and provide excellent customer service to the business unit
• Complete month-end and quarter-end close processes
• Analyze results, prepare journal entries, and complete detailed balance sheet reconciliations and reporting for senior management
• Track and analyze deferred maintenance, hardware, software, and professional services revenue streams
• Assist the business unit with maintaining an accurate forecast
• Prepare audit requests and respond to queries during quarterly reviews and interim and year-end audits
• Lead and/or assist with special ad hoc projects impacting various organizational stakeholders
• Work closely with fellow Analysts and the divisional Controller to provide financial support and analysis for the PSSG Group

Account Follow Up Representative II

Account Follow-Up Representative II

Proposal and Solutions Consultant

Assistant Director, Revenue Cycle Management

Senior Software Engineer

Technical Consultant

Technical Consultant

Customer Service Advisor

Project Manager, Professional Services

Senior Account Executive

Project Manager, Professional Services

Senior Account Executive

Senior Account Executive

Project Manager, Professional Services

Financial Analyst