Account Follow-Up Representative I

Harris Computer

. Review and resolve outstanding insurance balances for hospital patient accounts .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient accounts, resolving outstanding insurance balances, and adhering to regulatory requirements such as HIPAA. Capable of utilizing Microsoft Office Suite and database software for effective data management and communication.

Highest-signal resume keywords

Insurance Claims ResolutionMicrosoft Office Suite ProficiencyCustomer Service ExperienceAttention to DetailHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance BillingFinancial Class ProrationClaim Payment VerificationOutstanding Balance Research

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem-SolvingTeam Collaboration

Tools & Technologies

MEDHOST Quality Management SystemDatabase SoftwareMulti-Line Telephone SystemsVoIP Software

Industry Keywords

Patient AccountsInsurance PayorsCollection RegulationsPHI ComplianceQuality Management System

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Review and resolve outstanding insurance balances for hospital patient accounts
Learn multiple hospital systems and conduct research on outstanding insurance claims
Verify claim payment status
Rebill patients’ insurance
Prorate accounts to correct financial class
Document steps taken toward resolution in patient accounts
Work an average of 30–40 patient accounts per workday for assigned payors
Work assigned payor denials and zero-pay reports within 48 hours of receipt
Communicate with insurance companies regarding outstanding insurance balances
Determine next steps needed to resolve outstanding balances
Research patient accounts and route them through appropriate workflows
Document research findings and next steps toward resolution
Review and recommend account adjustments according to payor and client guidelines
Complete projects assigned by the team lead or manager to fulfill client service agreements
Partner with other teams and departments to resolve project issues, concerns, and workflow matters
Complete role-based education and assigned learning courses by deadlines
Maintain the MEDHOST Quality Management System and meet applicable regulatory requirements
Follow applicable QMS procedures
Input and submit worked time by departmental deadlines
Attend team and departmental meetings
Respond promptly to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence
Perform other duties and assignments as needed

Requirements

What you’ll need

1-3 years of hands-on experience with standard office software and computer applications
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience using database software for accurate data entry and retrieval
Experience with multi-line telephone systems or VoIP software
Strong numerical skills and accurate arithmetic computation ability
High School or equivalent diploma required
1+ years’ experience in a related field of customer service and in a medical field
Excellent verbal and written communication skills
Meticulous attention to detail
Strong organizational and time-management skills
Ability to prioritize and manage multiple tasks simultaneously
Proactive problem-solving and resourcefulness
Ability to work autonomously and collaborate effectively within a team
Ability to build professional relationships with peers, clients, and partners
Understanding of handling sensitive and confidential information, including PHI, in compliance with privacy protocols
Ability to learn new software, systems, and processes efficiently
Maintain basic knowledge of insurance payors and collection regulations
Maintain basic industry knowledge through self-study and training classes
Adherence to HIPAA Privacy and Security requirements

Benefits

Comp & perks

Plenty of opportunities to grow your career
Comprehensive medical, dental, and vision benefits
3 weeks of vacation plus 5 personal days to recharge
Employee stock ownership, RRSP program, 401k + matching
A chance to give back through community involvement
Flexible work arrangements to suit your lifestyle
Casual work environment
Comprehensive benefit package
Additional perks
Award-winning culture
Opportunity to learn